Mantech Electronics Pty Ltd 258 Amelthea rd / 32 Laub str

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A review of Mantech

Grant G

1 reviews | Active since Oct 2023

17 Oct 2023, 04:08

Mantech on-line reviews

Nick Rodrigues left a valued review. https://www.google.com/maps/reviews/@-26.**********,28.**********,7z/data=!4m5!14m4!1m3!1m2!1s********************7!2s0x1e950e**********0e7:0xda188e7739bfe4ac

Sad experience.. went to the old site closed.. found new site traveled to new site...went to counter to place order ..waited an hour.. to be told some of my orders are not available..was told I would wait ..another long period.. Then i was told the counter sales were not important to company..was told they have 3 pickers for counter sales, and I was the third client to place an order..whilst I was there.. It's disgusting that we travel to the Mantech Electronics Ptt Ltd office .. to buy spares.. and told the company interests only in online sales..and not counter sales... Very sad with replies I got counter employees.. Will not support this company..online or counter sales..

His reply. I am saddened to hear this.. I believe there is a lot of un satisfaction at your company.. My intentions were never to get grant dismissed.. I have dealt with for many years.. I believe the picking staff should be held accountable for the slow service.. Grant is very knowledgeable and always willing to help.. I believe it's his frustration with ..management to listening to counter sales.and try resolve the problems.. Management should be open minded.. trying to improve the turn around time.. waiting an hour is not acceptable.. It's the system as a whole that is not operating correctly.. Company to blame not a person..

Cheers nick

The Management cleverly deny any of this and squarely always blame counter staff. I have been charged with a few defamatory allegations including threats to assault because I crxpped on Management for claiming I brought the company into disrepute. They literally steam rolled over me and my 3 sales clerks. They informed me to pack my stuff as I was under suspension. From the exaggerated charges I am already fired. For that reason I'm going to add this in context so hopefully it will bring positive results. I always answer the client's complaints as honestly as possible. The move to Gosforth brought chaos since January 2023 and I have always informed everyone that shops there exactly what is happening and why so that they don't become .......... too irritated. Almost everyone understands. Anyone, anywhere that has known me at the counter providing service over the last 20yrs/(3 days sick leave)/(up to 9hrs a day working) at mantech can contact me on my Facebook page & I can publish the charges etc whatsapped to me. I may even still assist you with advice. The only 4 people facing the clients continually experiece verbal abuse throughout the year & complaints of all mantech issues with little backing from the process dictated to the stores. This is the case since 2003. The company does have some excellent traits however. What the public doesn't recognise is the only 4 people in the front that they get to see actually service walk in clients, telephone requests, email and Web orders for counter requests, deliveries, collections and courier sales. A tall order working on 2nd hand equipment and sparce support in front of clients. These reviews like this one from Nick are very important and actually do provide all companies the opportunity to positively change processes and sometimes maybe improve management culture too. Sincerely Grant Giliomee 17 October 2023