Incompetent, disrespectful, ill mannered and Lazy

I reside in the Joburg CBD in one of city properties buildings Talis Place to be specific. The past weekend I encounted an unpleasant experience which I highly think no tenant has to go under. Due to the fact that I don't have access for underground parking I signed a casual parking form in order to access the basement. On a 24 hour basis there must be a security gaurd allocated on site at all times which is not the case at all times due to them always lingering around and forever asking us money as a way for them to make our lives easier. They always sleeping at night which am yet to take prove of it however I will cause they sleep on duty at all times. several tenants have been robbed waiting for the securities to open for them and still their attitudes have not yet changed towards their daily duties. They feel they posess power and forget they're employed to ensure safety and access control at the building. Sunday morning they literally refused to open for me after attempting to alert them. When they finally did open and I entered the basement one had to ensure that they come fetch me downstairs however that was not the case. I was trapped under for more than 45 mins.