Marah and Co/TS Rack

I have still not received my refund. My order was put through and paid for on the 22nd July 2020. I never received my order but have only got excuses and stories. They told me after I posted here last time that they would do it by the 10th of December and nothing. I reminded them on the 8th, was ignored on the 10th. No refund still. It’s the 16th - nothing.