12‑Week Refund Delay from Rochester – Urgent JD Group Intervention Required

I am escalating this matter to JD Group as the parent company of Rochester, due to an unresolved refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, my refund has still not been processed. This delay is far beyond any reasonable timeframe and has not been resolved through Rochester’s standard support channels. Details: • Retailer: Rochester • Order Number: 1106147798 • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: 961872833 I have been patient and cooperative throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am now requesting immediate intervention from JD Group’s executive team to ensure this refund is processed without further delay. Please provide a definitive date by which the refund will reflect in my account, and confirm which escalation manager or regional operations manager is responsible for resolving this matter. I look forward to a swift and professional resolution.