JF
JD Financial Services
Unclaimed Business
JF
JD Financial Services
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, JD Financial Services faces widespread dissatisfaction centered on unresolved refunds, ignored communications, and account mismanagement. Customers report waiting months for refund processing, being unable to obtain paid-up or debt prescription letters, and being handed over to collections or listed on credit bureaus without proper notification. Multiple reviewers describe sending numerous emails with no response, being transferred between departments without resolution, and encountering billing errors on linked store accounts such as Russells, Bradlows, and HiFi Corporation. The overall experience is described as unprofessional and frustrating.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(12.5%)
1(87.5%)
5(0%)
4(0%)
3(0%)
2(12.5%)
1(87.5%)
Frequently Asked Questions About JD Financial Services
Based on recent customer reviews, JD Financial Services faces widespread dissatisfaction centered on unresolved refunds, ignored communications, and account mismanagement. Customers report waiting months for refund processing, being unable to obtain paid-up or debt prescription letters, and being handed over to collections or listed on credit bureaus without proper notification. Multiple reviewers describe sending numerous emails with no response, being transferred between departments without resolution, and encountering billing errors on linked store accounts such as Russells, Bradlows, and HiFi Corporation. The overall experience is described as unprofessional and frustrating.
JD Financial Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked JD Financial Services across 798 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJ
Sean J
1 reviews | Active since Jan 2020
9 Feb 2026, 09:58
12‑Week Refund Delay from Rochester – Urgent JD Group Intervention Required
I am escalating this matter to JD Group as the parent company of Rochester, due to an unresolved refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, my refund has still not been processed. This delay is far beyond any reasonable timeframe and has not been resolved through Rochester’s standard support channels. Details: • Retailer: Rochester • Order Number: 1106147798 • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: 961872833 I have been patient and cooperative throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am now requesting immediate intervention from JD Group’s executive team to ensure this refund is processed without further delay. Please provide a definitive date by which the refund will reflect in my account, and confirm which escalation manager or regional operations manager is responsible for resolving this matter. I look forward to a swift and professional resolution.
Helpful (0)
|Replies (0)SJ
Sean J
1 reviews | Active since Jan 2020
9 Feb 2026, 09:58
12‑Week Refund Delay from Rochester – Urgent JD Group Intervention Required
I am escalating this matter to JD Group as the parent company of Rochester, due to an unresolved refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, my refund has still not been processed. This delay is far beyond any reasonable timeframe and has not been resolved through Rochester’s standard support channels. Details: • Retailer: Rochester • Order Number: 1106147798 • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: 961872833 I have been patient and cooperative throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am now requesting immediate intervention from JD Group’s executive team to ensure this refund is processed without further delay. Please provide a definitive date by which the refund will reflect in my account, and confirm which escalation manager or regional operations manager is responsible for resolving this matter. I look forward to a swift and professional resolution.
0
Replies (0)TM
Thabisa M
1 reviews | Active since Jan 2020
29 Jan 2026, 01:00
***********
I have an account with Russells in November 2025 I qualified for Easy Extend if you open a new account and I opened account with Sleep Master, Easy Extend was supposed to be paying 1 instalment and the agreement term will be extended,. I send numerous emails to Jdg when I receved 2 statement and 2 debit but no response on all emails when I spoke to the accounts department they told me the Salesman was supposed to do it on their side, 0n the 8 Jan 2026 I went to the Branch and the sales rep contacted them and explained to them what happened and they told her they will phone me up until now no phone call, To day 28 Jan 2026 I received email and sms confirming payment arrangements made telephonic with a Ghost because I never receive any calls to make arrangements.
Helpful (0)
|Replies (0)TM
Thabisa M
1 reviews | Active since Jan 2020
29 Jan 2026, 01:00
***********
I have an account with Russells in November 2025 I qualified for Easy Extend if you open a new account and I opened account with Sleep Master, Easy Extend was supposed to be paying 1 instalment and the agreement term will be extended,. I send numerous emails to Jdg when I receved 2 statement and 2 debit but no response on all emails when I spoke to the accounts department they told me the Salesman was supposed to do it on their side, 0n the 8 Jan 2026 I went to the Branch and the sales rep contacted them and explained to them what happened and they told her they will phone me up until now no phone call, To day 28 Jan 2026 I received email and sms confirming payment arrangements made telephonic with a Ghost because I never receive any calls to make arrangements.
0
Replies (0)cJ
christien J
1 reviews | Active since Jan 2020
13 Jan 2026, 13:00
Bad service
wanna bring to ur attention that I had a complained in 2013 and up until today the lounge suit was exchange but was not the one I have bought I have the complaint ref and the matter was taken to the NCR for them to exchange ever since they exchanged and I mentioned it's the wrong lounge. Kept making promises but the store is closed down They promise to correct it I made contact several times nothing happend I have been to the branch several times and I had a balance of R560 witch the lounge suite was paid up Nigel Russells
Helpful (0)
|Replies (0)cJ
christien J
1 reviews | Active since Jan 2020
13 Jan 2026, 13:00
Bad service
wanna bring to ur attention that I had a complained in 2013 and up until today the lounge suit was exchange but was not the one I have bought I have the complaint ref and the matter was taken to the NCR for them to exchange ever since they exchanged and I mentioned it's the wrong lounge. Kept making promises but the store is closed down They promise to correct it I made contact several times nothing happend I have been to the branch several times and I had a balance of R560 witch the lounge suite was paid up Nigel Russells
0
Replies (0)RN
Represent N
1 reviews | Active since Jan 2020
11 Oct 2025, 09:43
Why handing over to some ridiculous companies 3rd party they say
Am so irritated and disappointed with the way hifi corporations runs their affairs Am having a laptop credit with them and suddenly am handed over credit busters company which Will end up ****ing me or making my credit score a whole mess worse part I was never notified only when i got to the store they get surprised and inform me that am not appearing om their system This is so unprofessional this will damage the credit please. Resolve thiss
Helpful (0)
|Replies (0)RN
Represent N
1 reviews | Active since Jan 2020
11 Oct 2025, 09:43
Why handing over to some ridiculous companies 3rd party they say
Am so irritated and disappointed with the way hifi corporations runs their affairs Am having a laptop credit with them and suddenly am handed over credit busters company which Will end up ****ing me or making my credit score a whole mess worse part I was never notified only when i got to the store they get surprised and inform me that am not appearing om their system This is so unprofessional this will damage the credit please. Resolve thiss
0
Replies (0)CR
Caiphus R
1 reviews | Active since Jan 2020
7 Oct 2025, 09:06
Prescription letter
I prescribed my debt around 2009 then this year 2025 august they listed debt of R21000 under Maravedi financial and now i can't get hold of both Maravedi and JDG group. I've sent several emails without any response. When i call they send me pillar to post. can someone please send me my debt prescription letter please
Helpful (0)
|Replies (0)CR
Caiphus R
1 reviews | Active since Jan 2020
7 Oct 2025, 09:06
Prescription letter
I prescribed my debt around 2009 then this year 2025 august they listed debt of R21000 under Maravedi financial and now i can't get hold of both Maravedi and JDG group. I've sent several emails without any response. When i call they send me pillar to post. can someone please send me my debt prescription letter please
0
Replies (0)MN
Magda N
1 reviews | Active since Jan 2020
29 Jul 2025, 13:18
Bradlows most unprofessional
Worst people i came across. Very unprofessional In their work and client service. After they refused to make payment arrangement, they took my furniture i bought from Beadlows. They still forced me to pay the revolving credit cash as I did. They have all they wanted to take away from me, handed me over to the ITC and ti today they are harassing me. I have received a payed and completed letter and yet these unprofessional people keep on sending letters of demands. What more do they want? I have spoken to a lawyer who is taking this further. These are the upmost unprofessional inhumane people ever. A pitty i opened a account with them. Never in my live I'll buy from them or recommend them. If I didn't have rate them..... a one star is would still be to much for a rating. M. Du Toit
Helpful (0)
|Replies (0)MN
Magda N
1 reviews | Active since Jan 2020
29 Jul 2025, 13:18
Bradlows most unprofessional
Worst people i came across. Very unprofessional In their work and client service. After they refused to make payment arrangement, they took my furniture i bought from Beadlows. They still forced me to pay the revolving credit cash as I did. They have all they wanted to take away from me, handed me over to the ITC and ti today they are harassing me. I have received a payed and completed letter and yet these unprofessional people keep on sending letters of demands. What more do they want? I have spoken to a lawyer who is taking this further. These are the upmost unprofessional inhumane people ever. A pitty i opened a account with them. Never in my live I'll buy from them or recommend them. If I didn't have rate them..... a one star is would still be to much for a rating. M. Du Toit
0
Replies (0)SR
LM
Luvuyo M
1 reviews | Active since Jan 2020
27 Jun 2025, 09:19
Luvuyo Madikana - JD0043054
Good Morning, i sent an email to collectionqueries@rebinc.co.za on the 27th March 2025 and no response up until today. Can you please share an updated statement on my account and a contact number and email that i can reach you on. Kind Regards Luvuyo
Helpful (0)
|Replies (0)LM
Luvuyo M
1 reviews | Active since Jan 2020
27 Jun 2025, 09:19
Luvuyo Madikana - JD0043054
Good Morning, i sent an email to collectionqueries@rebinc.co.za on the 27th March 2025 and no response up until today. Can you please share an updated statement on my account and a contact number and email that i can reach you on. Kind Regards Luvuyo
0
Replies (0)