Poor communication but good service

I was initially skeptical about ordering from these guys as admittedly their communication could use a huge helping hand - their emails were scruffy and their quotes amateurish. I have been burned online before but their pricing was keen so I said that I would buy from them on condition that they brought me the goods to inspect before payment. Then I was pleasantly surprised - They delivered promptly on the same day, the goods were exactly as promised, and I paid on the spot. I will use them again, but they really need to improve on the communication front.