Marizette Croft uses wrong code when billing a client

This is of particular importance to Discovery Medical Aid members who use their maternity benefit.

I had a breastfeeding consultation with Marizette Croft in April and she used the procedural code for a nutritional assessment (ICD-10 Z39.2 code) instead of a lactation consultation (ANTEX 2 code) - the funds allocated for the nutritional assessment cover a larger amount. Marizette was very rude to my husband and I when we addressed this with her. We are now unable to claim the nutritional assessment benefit because Marizette has submitted the invoice under an incorrect code.

It is unethical to use the wrong code when billing a client. I know Marizette Croft is a registered dietician, but the service provided was a lactation consultation, and I should be invoiced and billed for that service.