GG
Georgia G
Active since Oct 2017
7
Reviews
0
Industries
Reviews
7 reviews55 months ago
Marizette Croft uses wrong code when billing a client
This is of particular importance to Discovery Medical Aid members who use their maternity benefit. I had a breastfeeding consultation with Marizette Croft in April and she used the procedural code for a nutritional assessment (ICD-10 Z39.2 code) instead of a lactation consultation (ANTEX 2 code) - the funds allocated for the nutritional assessment cover a larger amount. Marizette was very rude to my husband and I when we addressed this with her. We are now unable to claim the nutritional assessment benefit because Marizette has submitted the invoice under an incorrect code. It is unethical to use the wrong code when billing a client. I know Marizette Croft is a registered dietician, but the service provided was a lactation consultation, and I should be invoiced and billed for that service.
0 replies
78 months ago
Too much personal information required for a quotation and too long a process
I am so very disappointed with the process of requesting a quotation for building, household and life insurance. I had to spend over 30 min on the phone answering personal questions in order to get a quotation. I eventually said good bye after just under 35 min without a quotation for life insurance. I cannot believe that the process cannot be quicker and with less personal details needing to be submitted. I could barely hear all the questions because they were being asked at such a fast rate. I regret providing so many of my personal details; all I wanted was a quotation so that I can put a budget together and evaluate whether I want to go forward. I am left with ill feelings toward OUTsurance. I hope you consider making the process quicker, less invasive and more user-friendly.
105 replies
78 months ago
Too much personal information for a quotation and too long a process
I am so very disappointed with the process of requesting a quotation for building, household and life insurance. I had to spend over 30 min on the phone answering personal questions in order to get a quotation. I eventually said good bye after just under 35 min without a quotation for life insurance. I cannot believe that the process cannot be quicker and with less personal details needing to be submitted. I could barely hear all the questions because they were being asked at such a fast rate. I regret providing so many of my personal details; all I wanted was a quotation so that I can put a budget together and evaluate whether I want to go forward. I am left with ill feelings toward Life Insurance. I hope you consider making the process quicker, less invasive and more user-friendly.
105 replies
86 months ago
Please send me that promised email
I called Absa (the branch at Centurion Mall) at 12:48 and spoke to a woman named Leigh-Ann (not sure the spelling) and she was uninformed and did not follow through with the email she said she would send me by the end of today. Please, could someone at Absa send the necessary documentation - that I need to full out and bring in - to change my residence detail on my account? The property I am renting is in my brother-in-law's name. I found an affidavit on FNB's website but none on Absa's website. Please confirm what I need to bring in in order to get this sorted as quick as possible. My email address is ********** And please ask 'Leigh-Ann' to treat your customers better. I was told that I didn't have to go into the Centurion branch, and after the phone call, it felt like your Centurion branch's employees are not welcoming your customers.
56 replies
86 months ago
I want my R426.00 back. I have never received my order.
I purchased makeup online for R426.00 but have not received it. The money has come off my account but there is no record of purchase on my online profile. I have provided the proof of payment (as requested to) and I have heard nothing back from Mac. I am irritated that I need to chase Mac for my money after the problem was with the company's website, to begin with. I want my money back. The email requesting proof of payment was sent: Wednesday, February 20, 2019 2:39:28 PM. from 'MAC Cosmetics Online'.
0 replies
98 months ago
I feel robbed
I experienced terrible treatment at Nedbank The Grove, 9 March at 10:30AM. It has been almost a week, but I don’t want another customer to be treated the same way. I went in to close my account, and because I was not using it, it was overdrawn. I was told that I needed to put R50 in my account so that there would be sufficient funds to close it. I asked how much needed to be in the account to squash the fee’s and I was told R35. It is my view, and my husbands, that In principle I should be able to put the exact amount in and not have to forfeit change in order to close my account. Is this being done to every customer who closes an account at Nedbank? Two days later, once my account was closed, I received an SMS notification that there had been an Overnight Transaction payment of R18.36 with the reference “CLSURE” at 02:00 AM. Where on earth to? The treatment I experienced from the cashier assisting me was very rude, careless and not helpful. I am so sorry that my 15 years at Nedbank ended so poorly.
210 replies
103 months ago
Server offline
My husband and I were incredibly disappointed with the experience we had early Saturday morning at the Absa branch at The Grove. We arrived at 8AM ready to register me for a new account and midway through the process, the server went offline. I received little reassurance from the lady who was helping us because all she could tell me was that the server has been doing this a lot recently and she cannot predict when it will go back on again. I was told that I could wait 15 minutes and hopefully it will come back on. The lady who was helping me then left and another more senior assistant joined me and then suggested I wait around an hour, and maybe the server would come back on. Naturally I was very frustrated. Eventually the more senior manager reassured me by telling me that she would take down my details and they would call me and I would simply need to pick up my card and sign for it. I felt relieved and walked away assured that even though it may only be sorted out later it would be sorted out, and I wouldn't have to run back and fourth taking a chance wasting my time and money because all I would have to do is pick up my card and sign for it. This was the impression I received. Later on Saturday I got a phone call. I was told by the lady who had assisted me first that it wasn't going to work like that and that I would have to come in to the bank and hopefully if they are online I could get an account set up for me. I was told to drive to Colonade which is around 30 minutes away, and take the chance if I wanted to have my account set up by Monday. I decided not to take the chance. Monday morning I received a phone call from the lady who had assisted me first on Saturday and she was pleased to tell me that Absa was now online and I should come in to get my account set up. I explained to her that I was at work, and that I could only come in at 12, would the system be online at lunch time? I was told by the assistant that she cannot tell the future, that she doesn't know what I expect from her and that she was doing me a favor giving me a call in the first place. I made it clear to her that I was frustrated, that I understood it was not her fault but that I couldn't see how she thought that the treatment I was receiving was acceptable. My husband and I are both incredibly disappointed with Absa. I hoped to set up an account by today and it turned out to be a disaster. The phone call I received this morning was unpleasant and my Saturday morning also felt like a complete waste of time. It is my hope that I can receive some form of reassurance and help opening an account at Absa, because I want to be at the same bank my husband is at. If I cannot come right, my husband and I are seriously considering moving him over to my current bank.
183 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)