Skepticism

I'm Marlin's biggest fan and referrals Agent but today I experienced a very unprofessional behavior from the company as I do communicate with Warren the Manager over reffed client by me in the morning with clients documents at 08:33am they did received information from me then they proceeded with their processes ,now after lunch he came back and said the client is belonging to some company but only to find out that client just enquired with the company.i asked him to provide a proof of the time of the application from the company but couldn't provide.now I can say this is skepticism