MG
Marlot guesthouse- Polokwane
Unclaimed Business
MG
Marlot guesthouse- Polokwane
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Marlot guesthouse- Polokwane
Marlot guesthouse- Polokwane has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Marlot guesthouse- Polokwane across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lesiba N
1 reviews | Active since Jan 2020
13 Jun 2025, 18:23
Poor customer service
I am writing to tell my story about the Establishment, Marlot Guest House in Polokwane. I checked in on the 24 May 2025 evening and paid using my capitac card. Upon check-out, the staff member on duty informed me that the payment had not yet reflected. I explained that, as it was a weekend, the transaction might only clear by Monday or Tuesday at the latest. Since the original payment was made via card and not an EFT, I was unable to immediately provide proof of payment immediately. To resolve the situation and avoid any misunderstanding, I agreed to make a second payment via EFT from my Nedbank account, especially given that their banking details are also with Nedbank. The staff member assured me that once both payments were verified, one of the amounts would be refunded. I have been in contact with them, sending them proof of payment that went off my Capitac account and I am told my proof payment from Capitac is *****ulent which I will still take further with authorities. They promised to send me their bank statement to show that the money is not with them but they are failing to do that. I find their staff ***********, they do not take their clients seriously.
Helpful (0)
|Replies (0)LN
Lesiba N
1 reviews | Active since Jan 2020
13 Jun 2025, 18:23
Poor customer service
I am writing to tell my story about the Establishment, Marlot Guest House in Polokwane. I checked in on the 24 May 2025 evening and paid using my capitac card. Upon check-out, the staff member on duty informed me that the payment had not yet reflected. I explained that, as it was a weekend, the transaction might only clear by Monday or Tuesday at the latest. Since the original payment was made via card and not an EFT, I was unable to immediately provide proof of payment immediately. To resolve the situation and avoid any misunderstanding, I agreed to make a second payment via EFT from my Nedbank account, especially given that their banking details are also with Nedbank. The staff member assured me that once both payments were verified, one of the amounts would be refunded. I have been in contact with them, sending them proof of payment that went off my Capitac account and I am told my proof payment from Capitac is *****ulent which I will still take further with authorities. They promised to send me their bank statement to show that the money is not with them but they are failing to do that. I find their staff ***********, they do not take their clients seriously.
0
Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
23 Oct 2022, 03:48
The guesthouse is clean an beautiful
The guesthouse is clean an beautiful. BUT totally disappointing and dissatisfied about the service. The electricity tripped at midnight and there is no maintenance man. The staff person that was there couldn't help. It is cold and there is no hot water. Apparently the owner of this place comes in at 6am and connect the electricity wires.
Helpful (0)
|Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
23 Oct 2022, 03:48
The guesthouse is clean an beautiful
The guesthouse is clean an beautiful. BUT totally disappointing and dissatisfied about the service. The electricity tripped at midnight and there is no maintenance man. The staff person that was there couldn't help. It is cold and there is no hot water. Apparently the owner of this place comes in at 6am and connect the electricity wires.
0
Replies (0)