Service from Marquis Finance

I have a fehicle financed by Marquis Finance. December 2025 they informed that due to the holidays the will do the debit order earlier and not at the end of the month as usual. We agreed and it happened as discussed. End of January and February 2026 debit orders went through as normal. The second of March 2026 they processed another debit order because according to them there was no payment at the end of December. We send all the bank statrments and proof that it was paid. Apparently they forgot that they made arrangements for the earlier deductions. Almost 2 weeks later they still haven't paid the money back. Ignoring emails and no correspondence from them. They said the money would be paid back within 2 to 3 business days and we are still waiting. When we phone them the excuse is that they still waiting for the reconciliation department to send them the reconciled account. It is pathetic service. Be carefull who you use for fehicle finance. I would surely not recomend them or use them ever again