Marquis Finance
Verified Business
Marquis Finance
Verified Business
206 Reviews (last 12 months)
Responds in 9 hours 54 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Marquis Finance faces severe and systemic customer experience challenges across nearly every dimension of its service. While a small number of named agents receive glowing praise for going above and beyond, the overwhelming majority of feedback describes communication breakdowns, billing errors, debit order failures, and unresolved complaints that persist for months. The business scores poorly across all five core themes.
Top Strengths:
- •Customer Service & Professional Guidance: A handful of named agents, particularly Kgotso Maduana, Sipho Makhubu, Janiene Damon, and Shavohn Crofford, receive exceptional praise for patience, professionalism, and going above and beyond to resolve issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.7Trustindex Rating
#11Ranked In Loans & Credit
9 hours 54 minutesAverage Time To Reply
-48 NPSRecommended: Unlikely
Replied to 80% of negative reviews
Typically takes less than 10 hours 41 min to reply
TrustIndex
3.7
Score
Ranking
#11
in Loans & Credit
Avg Reply
9 hours 54 minutes
NPS Score
-48
Recommended: Unlikely
Replied to 80% of negative reviews
Typically takes less than 10 hours 41 min to reply
Review Distribution
1.7|206 Reviews
May '25 - Apr '26
5(15.6%)
4(0%)
3(0.6%)
2(6.1%)
1(77.8%)
5(15.6%)
4(0%)
3(0.6%)
2(6.1%)
1(77.8%)
Recent reviews (206)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Lindiwe T
1 reviews | Active since Jan 2020
14 Mar 2026, 18:53
Shocking Service from Marquis Finance
I closed my account with Marquis Finance in April 2025 and they called me on the 24th of February 2026 and said that I did not pay an instalment for a month as they claimed that I received the wrong amount on my settlement letter. I spoke to the consultant to let them know that the settlement letter was correct with the correct that and they said they will take this up with their manager, it’s the 14th of March 2026 sending countless messages to the consultant and info at Marquis and nobody is helping me after sending countless emails even to the complaints email. This is shocking and unacceptable behaviour from a company, I am beyond shocked that this is how you treat a customer who has closed their account and received paid up letters multiple times. I am shocked at the lack of professionalism from Marquis Finance.
Helpful (0)
|Replies (0)LT
Lindiwe T
1 reviews | Active since Jan 2020
14 Mar 2026, 18:53
Shocking Service from Marquis Finance
I closed my account with Marquis Finance in April 2025 and they called me on the 24th of February 2026 and said that I did not pay an instalment for a month as they claimed that I received the wrong amount on my settlement letter. I spoke to the consultant to let them know that the settlement letter was correct with the correct that and they said they will take this up with their manager, it’s the 14th of March 2026 sending countless messages to the consultant and info at Marquis and nobody is helping me after sending countless emails even to the complaints email. This is shocking and unacceptable behaviour from a company, I am beyond shocked that this is how you treat a customer who has closed their account and received paid up letters multiple times. I am shocked at the lack of professionalism from Marquis Finance.
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Replies (0)DD
Dwayne D
1 reviews | Active since Jan 2020
12 Mar 2026, 18:29
Marquis Finance Shocking Service
Multiple phone calls, multiple emails and even after receiving a notification that a caravans registration papers request has been processed and I will receive the natis in 3-10 days I have got nothing. More phone calls and still no joy. Portia Teffu (natis control consultant) has no idea of customer service, simply does not respond to emails. Easily the worst service from a financial institution I have ever received. Absolutely shocking. How in the world Marquis does business like this is beyond me. Stay away people, stay far away.
Helpful (0)
|Replies (0)DD
Dwayne D
1 reviews | Active since Jan 2020
12 Mar 2026, 18:29
Marquis Finance Shocking Service
Multiple phone calls, multiple emails and even after receiving a notification that a caravans registration papers request has been processed and I will receive the natis in 3-10 days I have got nothing. More phone calls and still no joy. Portia Teffu (natis control consultant) has no idea of customer service, simply does not respond to emails. Easily the worst service from a financial institution I have ever received. Absolutely shocking. How in the world Marquis does business like this is beyond me. Stay away people, stay far away.
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Replies (0)RvdW
Rudi van der Westhuizen
1 reviews | Active since Jan 2020
12 Mar 2026, 07:28
Service from Marquis Finance
I have a fehicle financed by Marquis Finance. December 2025 they informed that due to the holidays the will do the debit order earlier and not at the end of the month as usual. We agreed and it happened as discussed. End of January and February 2026 debit orders went through as normal. The second of March 2026 they processed another debit order because according to them there was no payment at the end of December. We send all the bank statrments and proof that it was paid. Apparently they forgot that they made arrangements for the earlier deductions. Almost 2 weeks later they still haven't paid the money back. Ignoring emails and no correspondence from them. They said the money would be paid back within 2 to 3 business days and we are still waiting. When we phone them the excuse is that they still waiting for the reconciliation department to send them the reconciled account. It is pathetic service. Be carefull who you use for fehicle finance. I would surely not recomend them or use them ever again
Helpful (0)
|Replies (0)RvdW
Rudi van der Westhuizen
1 reviews | Active since Jan 2020
12 Mar 2026, 07:28
Service from Marquis Finance
I have a fehicle financed by Marquis Finance. December 2025 they informed that due to the holidays the will do the debit order earlier and not at the end of the month as usual. We agreed and it happened as discussed. End of January and February 2026 debit orders went through as normal. The second of March 2026 they processed another debit order because according to them there was no payment at the end of December. We send all the bank statrments and proof that it was paid. Apparently they forgot that they made arrangements for the earlier deductions. Almost 2 weeks later they still haven't paid the money back. Ignoring emails and no correspondence from them. They said the money would be paid back within 2 to 3 business days and we are still waiting. When we phone them the excuse is that they still waiting for the reconciliation department to send them the reconciled account. It is pathetic service. Be carefull who you use for fehicle finance. I would surely not recomend them or use them ever again
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Replies (0)IM
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Thembi M
1 reviews | Active since Jan 2020
10 Mar 2026, 17:57
Original Natis documents never received even after paying for the documents to be delivered
I would like to share my frustration on the terrible service received from Marquis Finance on the delivery of my original natis documents. My vehicle has been pain off and process to acquire my vehicles natis docs has been unpleasant. Up to now I have not received my documentation after being a month of having settled I am worried as these are important documents and should they fall into the wrong hands it places my vehicle in danger of being ****** Please help as I am highly concerned
Helpful (0)
|Replies (0)TM
Thembi M
1 reviews | Active since Jan 2020
10 Mar 2026, 17:57
Original Natis documents never received even after paying for the documents to be delivered
I would like to share my frustration on the terrible service received from Marquis Finance on the delivery of my original natis documents. My vehicle has been pain off and process to acquire my vehicles natis docs has been unpleasant. Up to now I have not received my documentation after being a month of having settled I am worried as these are important documents and should they fall into the wrong hands it places my vehicle in danger of being ****** Please help as I am highly concerned
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Replies (0)RV
Riaan V
1 reviews | Active since Jan 2020
6 Mar 2026, 12:04
Complaint Regarding Inconsistent Assistance With Vehicle Finance
Dear Marquis Finance, I would like to formally express my frustration regarding the inconsistent service I recently received when contacting your office about vehicle finance. I currently have an active vehicle finance agreement with Marquis and have always ensured that my account is managed responsibly. Because of this, I contacted your office to enquire about financing another vehicle. During my call, I was informed by the consultant that Marquis cannot assist me directly and that I would need to go through a dealership, who must submit the finance application on my behalf. I explained that the dealership I am working with (Toyota) does not want to use Marquis and prefers to work with the larger banks. I prefer Marquis because the service in general is very good. Unfortunately, the consultant simply responded that there was nothing she could do to assist. What makes this situation even more confusing is that when my husband recently contacted Marquis to request a settlement figure on his account, the consultant assisting him asked whether she could help him arrange finance for a new vehicle. This clearly indicates that Marquis does offer direct assistance for new finance in some cases. Because of this, I am struggling to understand why I was told that Marquis cannot assist me directly and that everything must go through a dealer. As an existing client, I expected clearer information and better assistance. The conflicting information from your staff is frustrating and leaves me uncertain about your policies and processes. I would appreciate clarification on the following: Does Marquis Finance offer vehicle finance directly to existing clients without a dealership application? If so, why was I told this was not possible? If not, why was my husband offered assistance with arranging new finance directly? I would appreciate a clear explanation of your policy and a response to this matter.
Helpful (0)
|Replies (0)RV
Riaan V
1 reviews | Active since Jan 2020
6 Mar 2026, 12:04
Complaint Regarding Inconsistent Assistance With Vehicle Finance
Dear Marquis Finance, I would like to formally express my frustration regarding the inconsistent service I recently received when contacting your office about vehicle finance. I currently have an active vehicle finance agreement with Marquis and have always ensured that my account is managed responsibly. Because of this, I contacted your office to enquire about financing another vehicle. During my call, I was informed by the consultant that Marquis cannot assist me directly and that I would need to go through a dealership, who must submit the finance application on my behalf. I explained that the dealership I am working with (Toyota) does not want to use Marquis and prefers to work with the larger banks. I prefer Marquis because the service in general is very good. Unfortunately, the consultant simply responded that there was nothing she could do to assist. What makes this situation even more confusing is that when my husband recently contacted Marquis to request a settlement figure on his account, the consultant assisting him asked whether she could help him arrange finance for a new vehicle. This clearly indicates that Marquis does offer direct assistance for new finance in some cases. Because of this, I am struggling to understand why I was told that Marquis cannot assist me directly and that everything must go through a dealer. As an existing client, I expected clearer information and better assistance. The conflicting information from your staff is frustrating and leaves me uncertain about your policies and processes. I would appreciate clarification on the following: Does Marquis Finance offer vehicle finance directly to existing clients without a dealership application? If so, why was I told this was not possible? If not, why was my husband offered assistance with arranging new finance directly? I would appreciate a clear explanation of your policy and a response to this matter.
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Replies (0)NM
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Andre B
1 reviews | Active since Jan 2020
2 Mar 2026, 08:23
From bad to worse.
Customer portal pretty much useless if your customer don't have a profile. I was reluctant to accept finance through Marquis finance again because of previous incompetence and negative experience, I should have gone with my gut. Nothing has changed. Still the same.
Helpful (0)
|Replies (0)AB
Andre B
1 reviews | Active since Jan 2020
2 Mar 2026, 08:23
From bad to worse.
Customer portal pretty much useless if your customer don't have a profile. I was reluctant to accept finance through Marquis finance again because of previous incompetence and negative experience, I should have gone with my gut. Nothing has changed. Still the same.
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Replies (0)