Active since Sep 2016
104
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104 reviews2 months ago
Premiums paid, no hospital cover!
My mom was admitted to Unitas on the 29th of Nov 2025. She was there until she passed on the 21st of Dec 2025. Today I get a bill from Unitas for over R600,000.00! Why am I paying Discovery if there are not hospital benefits on the Essential Smart Plan??? You better get back to me asap. I am furious. You can gladly explain to the hospital that I will not be paying any of the fees 'due'. Your Whatsapp system to chat is also pathetic and evem if you reach an agent, you do not even have time to press 1 to chat to them, then you are back in the queue.
224 replies
3 months ago
Date of Death changed so that I am responsible for amounts owing
My mother passed on the 21st of Dec. Death Certificate was sent to Discovery stipulating this date. Discovery went and made her date of passing the 12th of Dec, thus making me responsible for all claims between the 12th and 21st of Dec. This is *****ULENT. I have a refund due for my Maternity Benefit. Discovery has now swallowed this refund due to 'amounts owing'. The Date of Death has supposedly now been rectified, and the claims will be reprocessed. I do, however, suggest that this is dealt with as a MATTER OF URGENCY as what Discovery has done is, once again, *****ulent. Please do not hire dyslexic people.
112 replies
3 months ago
No policy linked, yet premiums deducted?
Good day, I received my policy documentation on the 10th of December. Since then I am unable to link my policy onto the Santam app. I have informed you about this, yet nothing has still been done about the situation. Also, I submitted photos of my vehicle via the link sent per SMS, yet I am still receiving weekly SMSes saying I need to submit photos of the vehicle. Can someone please explain what is going on, as I am paying a premium and since you do not have photos, I am sure you will not pay out in event of an accident or loss?
112 replies
4 months ago
Re-fitting of tracker? They don't care!
I have been trying to reach Netstar since yesterday regarding the fact that I have sold my car and need the unit re-fitted into my new vehicle. No answer when phoning. I have left numerous messages to get a call back as well. Strange, when pressing 1 for New Sales, you pick up immediately? So, this is the level of service existing customers experience? I suggest you contact me URGENTLY regarding re-fitting of my tracker. I will NOT be paying a premium for a device no longer in a car I own, due to lack of availability of staff on your side to assist.
106 replies
7 months ago
No Trip Logs Available!
I have been with ABSA Activate since May 2025. They keep cancelling my policy for no good reason. The policy is active, yet the trip log was last done on 1 September, so I cannot see where my vehicles are. I suspest one was sin an accident last night and now I have no proof! No one can explain to me why I cannot see my trips. I need feedback by close of business today, otherwise I will hold ABSA liable for any damages to my vehicles.
53 replies
7 months ago
Call Centre Agents do not understand basic instructions (Kent.D.)
I specifically asked that my order be delivered BEFORE 16h00. The agent went and noted that the order must only be delivered AFTER 16h00. How difficult can it be to understand? I am now waiting for my parcel, which hopefully, arrives within today. The contact centre is also unable/unwilling to contact the driver to find out where he is. Very poor service.
0 replies
7 months ago
Paying for a non-existent 'service'
Account W2361305: I have been waiting a week now for someone to connect my fibre from your partner Openserve.. When all the appointments were made, the technicians failed to show up on time. This happened on 3 occasions. I need someone to connect my fibre ASAP as I am now paying for non-existent service. Please arrange for someone to contact me regarding an appointment ASAP, otherwise contact me to cancel and for a refund! Regards, 083 308 3097
0 replies
7 months ago
Pay for a non-existent 'service'
Order 2402968: I have been waiting a week now for someone to connect my fibre. When all the appointments were made, your technicians failed to show up on time. This happened on 3 occasions. I need someone to connect my fibre ASAP as I am now paying for non-existent service. Please arrange for someone to contact me regarding an appointment ASAP.
0 replies
9 months ago
*****ing money for so-called renewal of licence discs
It has taken 18 days to resolve an issue regarding receiving my vehicle licence disk. The matter was escalated, but I am constantly receiving conflicting feedback from Capitec. I expect the FULL amount paid to you on the 10th of July to be back in my account by close of business today. Since renewing the disc, it has expired. Who will be accountable if I am in an accident, due to the fact that Capitec does not hold it's word of receiving the disc within 3 to 5 working days? I will be liable. And Capitec will say they are not at fault. Clearly this is not an important matter to you. You are offering a 'service', yet you cannot hold true to your promises. Again, money needs to reflect within today!
53 replies
9 months ago
Money taken; but delivery address 'too complicated' to deliver renewed licence disc
I paid to renew my vehicle licence disk on the 10th of July. Promises are made on your website, stating it would take 3 to 5 working days to deliver. On the 21st I had to phone you again to follow up, as nothing had reached me. The person spoken to stated the delivery address was 'too difficult/complicated' to deliver to. An alternate address was provided which was also deemed as 'too complication' by your call centre agent. A query was logged. Today, 24th July, the query is still with an investigation 'specialist'. I phoned you again. No answer could be given, Another query was logged after having 2 phone 2 separate times and holding for 30 minutes in total. In the interim, my money was taken (accruing interest) and my licence disc has expired. Your 'service' (not that any means of service is provided) is appalling. No one can provide me with feedback, nor can the money be refunded to my account.
53 replies
Review Distribution
5 Star
4 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (0.9615384615384616%)
1 Star
99 (95.1923076923077%)