Marquis Finance
2|679 reviews
No Contact With Clients
I have still not received the post-sale letter, despite the vehicle being sold beginning May as per your previous email as part of the voluntary surrender.
What is the amount it was sold for?
Why is payment due end of this month (the typical installment), if Marquis Finance cannot update their clients, even after the vehicle has been sold?
What is going on????
I logged onto your online portal now. All sorts of changes have been made, without informing me. You stated a payment arrangement can be set up for the balance outstanding, yet you have not contacted me once regarding this, and a monthly fee of Rx amount has already been set in stone on your part, again without contacting me.
What is wrong with your company???
Helpful (0)
Replies (4)0
Replies (4)Marquis Finance's replyOfficial
27 May 2026, 07:27Dear Cara,
We apologise for the frustration caused. Your concerns have been escalated for urgent investigation, and we will be in contact to provide clarity regarding the sale and balance outstanding.
We apologise for the frustration caused. Your concerns have been escalated for urgent investigation, and we will be in contact to provide clarity regarding the sale and balance outstanding.
Best regards,
Marquis Finance's reply27 May 2026, 07:27
Official
Dear Cara,
We apologise for the frustration caused. Your concerns have been escalated for urgent investigation, and we will be in contact to provide clarity regarding the sale and balance outstanding.
We apologise for the frustration caused. Your concerns have been escalated for urgent investigation, and we will be in contact to provide clarity regarding the sale and balance outstanding.
Best regards,
's updateReviewer Update
28 May 2026, 08:36And still no call or response via email.
Your lack of urgency is disgusting!
Your lack of urgency is disgusting!
's update28 May 2026, 08:36
Reviewer Update
And still no call or response via email.
Your lack of urgency is disgusting!
Your lack of urgency is disgusting!
Marquis Finance's replyOfficial
28 May 2026, 08:50Good day,
Kindly be advised that Our Collections Manager has tried reaching you but hasn’t been able to get through. When it’s convenient, please let us know a suitable time to call, or kindly check your email for an update.
Kind regards,
Marquis Finance
Kindly be advised that Our Collections Manager has tried reaching you but hasn’t been able to get through. When it’s convenient, please let us know a suitable time to call, or kindly check your email for an update.
Kind regards,
Marquis Finance
Best regards,
Marquis Finance's reply28 May 2026, 08:50
Official
Good day,
Kindly be advised that Our Collections Manager has tried reaching you but hasn’t been able to get through. When it’s convenient, please let us know a suitable time to call, or kindly check your email for an update.
Kind regards,
Marquis Finance
Kindly be advised that Our Collections Manager has tried reaching you but hasn’t been able to get through. When it’s convenient, please let us know a suitable time to call, or kindly check your email for an update.
Kind regards,
Marquis Finance
Best regards,
's updateReviewer Update
28 May 2026, 08:54My phone number was updated on your side. You have the correct details, but keep phoning me on my old number. Why, I do not know. There has also been no email of any sorts.
's update28 May 2026, 08:54
Reviewer Update
My phone number was updated on your side. You have the correct details, but keep phoning me on my old number. Why, I do not know. There has also been no email of any sorts.