Disappointed stay at the Marriot Fire and Ice Umhlanga

Stayed at the Marriot Fire and Ice In Umhlanga last night. The staff are friendly and try their best to be polite, smile and welcome you.

An email had been sent a few days before my arrival requesting a 2 hour early check in as I needed to attend meetings on my arrival. I also requested a room facing a specific side. None of these were seen to.

My luggage was stored safely and securely and I was able to leave them at the hotel and continue with my work day.

The room is not great. There are unusable mirrors due to there location and the bathroom had a few components falling apart. The drain in the basin was blocked and quite unpleasant and toilet felt like it was detaching from the wall. There was a housekeeping staff member that came to check that everything was fine but I was in the room for not even 5 mins and couldn’t obviously check everything in that time.

My room was close to the elevator and I could hear every person that came in and left.

The bed was comfortable and linen clean to my standards.

In the morning, the hairdryer was not working and I called for 1. I waited around 15mins but being in a huge rush, I was forced to leave the room for breakfast. I complained at the breakfast and asked for the hairdryer to be left in my room as I was at breakfast.

The breakfast spread is lovely. Vegetarian options are great and I was even able to have a continental breakfast that included an omelette made strictly vegetarian.

On my return from breakfast the hairdryer was still not in the room and I had to call again. Surely there are just a few working hairdryers in the hotel.

Overall disappointed with my stay. I had higher expectations.