Disappointing stay at Protea Hotel Fire and Ice! Cape Town.

I am extremely disappointed with my experience at the Protea Hotel Fire and Ice in Sea Point, Cape Town. I booked a Standard Room for seven days, and my main concern is that the TV in my room is not a smart TV – something that feels basic in this day and age. I requested to have Netflix connected, but the maintenance staff informed me that this was impossible, even though there are rooms in the hotel equipped with smart TVs.

Despite multiple requests to either move to a room with a smart TV or have one installed in my room, I was told I would need to pay an additional R300 per night for the upgrade. This response is unacceptable. Being asked to pay such an amount simply to access Netflix is appalling and unreasonable.

To make matters worse, we were given a room on the 2nd floor without a balcony, which only added to our disappointment. At this point, I just want to request a refund and find a different hotel. This experience has been incredibly frustrating and far below the standard I expected.