Poor management of client claim, lack of follow up on client claims

I’m disappointed with the way my claim is handled.

• My vehicle was repaired by your company's chosen panel beater not mine and when they are slow to repair my vehicle I must take the blame and pay for your mistakes. • I have advised the completion date for my vehicle is unknown up until I had personally to follow up on my vehicle and put pressure on the panel beaters. • I had this problem before with my car done by unprofessional people and I had to fight for mistakes that are not mine. • I was never informed that the car hire expiry date was the 24th of August and now I have to pay from my pocket. • I’m a project manager by profession and I have to travel now and then, how I’ll be able to do my work without a vehicle? • The car hiring company will deduct money that I don’t have from my account. • When knowing these days that cars take a long time to repair why my policy was not amended and being advised to the extent the car hire to 60 days? • I pay my insurance monthly to receive the best service and peace of mind on days like these. • I have never changed your company since day one and when it comes to claims I must fight