MP
Marsh Pty Ltd
Unclaimed Business
MP
Marsh Pty Ltd
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lance
1 reviews | Active since Jan 2020
18 Nov 2024, 10:41
POOR ATTITUDE and SERVICE
It's the first and last time I Deal with anything Broker from. MARSH. Promised so much when signing up and then it's always my job to contact them to find out about my policy and why payment has not been made. I had cover from March of 2024 to Setpember 2024 all I asked Robin from MARSH what please can my debit order date be changed from the 26th to the last day of the month then all **** hits the fan. Then when I asked for my premiums to be paid back to me Robin Says I enjoyed cover from March to September so there is no refunds. Lol 😆 wow fantastic. Keep the Money Robin.
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Lance
1 reviews | Active since Jan 2020
18 Nov 2024, 10:41
POOR ATTITUDE and SERVICE
It's the first and last time I Deal with anything Broker from. MARSH. Promised so much when signing up and then it's always my job to contact them to find out about my policy and why payment has not been made. I had cover from March of 2024 to Setpember 2024 all I asked Robin from MARSH what please can my debit order date be changed from the 26th to the last day of the month then all **** hits the fan. Then when I asked for my premiums to be paid back to me Robin Says I enjoyed cover from March to September so there is no refunds. Lol 😆 wow fantastic. Keep the Money Robin.
0
Replies (0)HW
Helen W
1 reviews | Active since Jan 2020
17 Oct 2023, 12:03
Marsh Insurance Brokers
Regretfully I found my dealings with MARSH Pty Ltd AFRICA regarding changing and then cancelling my vehicle insurance fraught with problems. They seem to have a high turnover of client executives, my first contact left without handing over my file and I ended up paying insurance to two companies. When I contacted them, the Manager apologised profusely and assured me it was an oversight and assisted me with obtaining a refund. Months pass and then, on my annual renewal, I received a new private client executive from MARSH who assured me I was her one stop shop for all my vehicle claims or queries. Less than a month after speaking with her I sold my vehicle and sent her an email to cancel my policy with the insurer. She didn't reply so as it was near the end of the month, I phoned her the next day to check that she had received my email. She confirmed she had and that she would notify the insurers of the cancellation. Needless to say, she never did and my account was debited for insurance of a vehicle I no longer owned. I have given up with Marsh and gone direct to the insurers, Discovery Insure, who immediately assisted me and corrected my status along with refunding me the premium owed. MARSH might be able to get a good deal but it’s not worth the hassle. Sorry Marsh Pty. Ltd. you only have yourselves to blame for a bad review. Either your interview process is weak or, you expect too much from your executive, don’t train them properly or have poor employee management.
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Helen W
1 reviews | Active since Jan 2020
17 Oct 2023, 12:03
Marsh Insurance Brokers
Regretfully I found my dealings with MARSH Pty Ltd AFRICA regarding changing and then cancelling my vehicle insurance fraught with problems. They seem to have a high turnover of client executives, my first contact left without handing over my file and I ended up paying insurance to two companies. When I contacted them, the Manager apologised profusely and assured me it was an oversight and assisted me with obtaining a refund. Months pass and then, on my annual renewal, I received a new private client executive from MARSH who assured me I was her one stop shop for all my vehicle claims or queries. Less than a month after speaking with her I sold my vehicle and sent her an email to cancel my policy with the insurer. She didn't reply so as it was near the end of the month, I phoned her the next day to check that she had received my email. She confirmed she had and that she would notify the insurers of the cancellation. Needless to say, she never did and my account was debited for insurance of a vehicle I no longer owned. I have given up with Marsh and gone direct to the insurers, Discovery Insure, who immediately assisted me and corrected my status along with refunding me the premium owed. MARSH might be able to get a good deal but it’s not worth the hassle. Sorry Marsh Pty. Ltd. you only have yourselves to blame for a bad review. Either your interview process is weak or, you expect too much from your executive, don’t train them properly or have poor employee management.
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LM
Lara M
1 reviews | Active since Jan 2020
17 Nov 2022, 08:17
Marsh Insurance worst insurance company ever
I had a car accident more than 4 years ago. To date I have had little or no communication from them. Ever since Marsh was bought my Momentum, their service is non existent.
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Mphumzi Q
1 reviews | Active since Jan 2020
29 Aug 2022, 11:39
Poor management of client claim, lack of follow up on client claims
I’m disappointed with the way my claim is handled. • My vehicle was repaired by your company's chosen panel beater not mine and when they are slow to repair my vehicle I must take the blame and pay for your mistakes. • I have advised the completion date for my vehicle is unknown up until I had personally to follow up on my vehicle and put pressure on the panel beaters. • I had this problem before with my car done by unprofessional people and I had to fight for mistakes that are not mine. • I was never informed that the car hire expiry date was the 24th of August and now I have to pay from my pocket. • I’m a project manager by profession and I have to travel now and then, how I’ll be able to do my work without a vehicle? • The car hiring company will deduct money that I don’t have from my account. • When knowing these days that cars take a long time to repair why my policy was not amended and being advised to the extent the car hire to 60 days? • I pay my insurance monthly to receive the best service and peace of mind on days like these. • I have never changed your company since day one and when it comes to claims I must fight
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Mphumzi Q
1 reviews | Active since Jan 2020
29 Aug 2022, 11:39
Poor management of client claim, lack of follow up on client claims
I’m disappointed with the way my claim is handled. • My vehicle was repaired by your company's chosen panel beater not mine and when they are slow to repair my vehicle I must take the blame and pay for your mistakes. • I have advised the completion date for my vehicle is unknown up until I had personally to follow up on my vehicle and put pressure on the panel beaters. • I had this problem before with my car done by unprofessional people and I had to fight for mistakes that are not mine. • I was never informed that the car hire expiry date was the 24th of August and now I have to pay from my pocket. • I’m a project manager by profession and I have to travel now and then, how I’ll be able to do my work without a vehicle? • The car hiring company will deduct money that I don’t have from my account. • When knowing these days that cars take a long time to repair why my policy was not amended and being advised to the extent the car hire to 60 days? • I pay my insurance monthly to receive the best service and peace of mind on days like these. • I have never changed your company since day one and when it comes to claims I must fight
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Replies (0)DH
DAGMAR H
1 reviews | Active since Jan 2020
2 Jan 2022, 12:40
My claim for a Cell after 2 years still not refunded
I informed my then Portfolio Manager on the 28.December 2019 that my Cell phone Samsung Galaxy S7 edge had fallen in to the water during a manicure session on the 18 of December 2019, an official claim had been send to Marsh in January 2020, This is now over 2 years ago and I still struggle to get paid although the cell was listed on my insurance policy Oct.2017 and for whatever reason changed from a S7 to a J7 and all the details and no’s were forwarded to Marsh with the claim are still the same. The fact, that Marsh had split they admin and moved it to Discovery may have caused a problem with their admin side, but why making their problem my problem. I have been following up with ANNA MABENA, LEBOGANG NDABA, BILLY THABANE, DAVID MICKLEWOOD and many others, but nobody could be bothered in taking action. I have learned that in fact no claim was lodged with the actual Insurance Company. Communication and feedback had generally be very slow or non-existence but since the split there is nothing at all. Phoning them is a challenge as no one ever answers there phone. I am a client of Marsh Africa for +/- 20 Years and cannot believe the drop in service and communication.
Helpful (0)
|Replies (0)DH
DAGMAR H
1 reviews | Active since Jan 2020
2 Jan 2022, 12:40
My claim for a Cell after 2 years still not refunded
I informed my then Portfolio Manager on the 28.December 2019 that my Cell phone Samsung Galaxy S7 edge had fallen in to the water during a manicure session on the 18 of December 2019, an official claim had been send to Marsh in January 2020, This is now over 2 years ago and I still struggle to get paid although the cell was listed on my insurance policy Oct.2017 and for whatever reason changed from a S7 to a J7 and all the details and no’s were forwarded to Marsh with the claim are still the same. The fact, that Marsh had split they admin and moved it to Discovery may have caused a problem with their admin side, but why making their problem my problem. I have been following up with ANNA MABENA, LEBOGANG NDABA, BILLY THABANE, DAVID MICKLEWOOD and many others, but nobody could be bothered in taking action. I have learned that in fact no claim was lodged with the actual Insurance Company. Communication and feedback had generally be very slow or non-existence but since the split there is nothing at all. Phoning them is a challenge as no one ever answers there phone. I am a client of Marsh Africa for +/- 20 Years and cannot believe the drop in service and communication.
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Replies (0)ZN
Zintle N
1 reviews | Active since Jan 2020
30 Jun 2021, 12:07
Nkosinathi Wiseman Mlaba
Poor service. I have been trying to change my medical aid plan since April and from being bounced off from one person to another, there hasn't been no help. I escalated the issue to the Manager she tried to assist but there has been no further follow up from her. I currently can't use my medical aid because of this companies' incompetency! Incl. Their unprofessional staff.
Helpful (0)
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Zintle N
1 reviews | Active since Jan 2020
30 Jun 2021, 12:07
Nkosinathi Wiseman Mlaba
Poor service. I have been trying to change my medical aid plan since April and from being bounced off from one person to another, there hasn't been no help. I escalated the issue to the Manager she tried to assist but there has been no further follow up from her. I currently can't use my medical aid because of this companies' incompetency! Incl. Their unprofessional staff.
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Replies (0)