ZN
Zintle N
Active since Feb 2018
12
Reviews
0
Industries
Reviews
12 reviews50 months ago
Revoltingly and Utterly Bad Service
On the 24th of Feb I requested for my log in details and had to update my contact details, I was told to wait for 2 business days when I called to follow up after 3 business days I was told it’s actually 3 business days so I should wait for 4th business day latest. I spent the whole of last week trying to get through and I was told to wait I’ll be attended to as they are working on the case. Today when I make a follow up, I’m told I had bad luck as they called me after almost 2 weeks (yesterday) and since I didn’t answer because I was on a 1 hour and 40min call waiting to get through to their consultants, SARS closed my case and now I basically had to start over and wait for now apparently 72 hours. How long must I wait to get help from SARS and when I almost get help the consultants respond with ignorance and arrogance!?
0 replies
53 months ago
Title Deed can’t be found!!!???
Standard Bank home loans has been sending me back and forth with their bond cancellation Attorney’s, with no concrete information. One party pushes back to the other and there seems to be no sense of urgency or competency on Standard Bank home loan in ensuring that the my bond is matter is settled timeously. This is a matter I closed in July only to realise in November that standard bank doesn’t have the property title deed of the loan I’m paying for now I have to fix their problem but they are not meeting me half way.
53 replies
55 months ago
Standard Bank Lounge Bad Experience
Standard Bank lounge food is not dress, nothing from their readily packaged food was fresh and appetising. Quite disappointing that they have nothing freshly made as compared to other bank lounges.
53 replies
57 months ago
Worst Service
I waited for the past 3 months for a claim to be resolved instead I'm getting no response and I have to follow up, when I do I'm asked to resubmit and I'm still waiting for response. Funny thing is that they don't miss debit order dates but they comfortable with delays on doing the work km paying for monthly!!!
53 replies
58 months ago
Nkosinathi Wiseman Mlaba
Poor service. I have been trying to change my medical aid plan since April and from being bounced off from one person to another, there hasn't been no help. I escalated the issue to the Manager she tried to assist but there has been no further follow up from her. I currently can't use my medical aid because of this companies' incompetency! Incl. Their unprofessional staff.
0 replies
59 months ago
Leigh Mentor
I had been in conta t with Leigh for over 2 years trying to get into property investment. I didn't qualify at the time but she was so professional and patient, she didn't dismiss me thus it was easy to reach out to her again when I was ready to buy investment property. She is patient, she advises on which property with give the best ROI and works with an amazing team of sweet ladies.
0 replies
59 months ago
Trevor
The host and waiters' service was unwelcoming and all the food we ordered was underwhelming, either too dry, no taste or some salad ingredients tasted off. We appreciated Trevor who was the manager who attended to us at the time and explained some of the things we didn't understand about the service and promised to address how to approach it for future customers. He also insisted we give feedback even though we were reluctant, so we appreciated that because it meant they value their customers' experience and they want to improve the service and experience. By the end of our dinner we were very happy with the service and the cake he offered as means to apologize and thank us.
0 replies
60 months ago
Impolite Consultants and No Assistance Given since February
I have called ABSA Vehicle Finance on several occasions and besides the consultants being rude when I prove questions regarding my enquiry, but they further have not been able to assist with the request I had. Today, after talking to 2 consultants, I eventually spoke to Thato who managed to assist in some way but she was also impolite when I enquired on what I needed assistance in. I am not sure what the ABSA culture is but I have had bad experience with the ABSA Vehicle Finance consultants specifically and what irks me is that they seem to assume that I maybe should know what they should be informing me about hence the annoyance or lack of proper explaination from other consultants which makes me wonder if they know their products well enough.
53 replies
60 months ago
Bad Service
My uncle has been diagnosed with liver cancer but has been waiting for 2 weeks, the hospital keeps delaying the process of consulting scans to be sent to Cape Town specialist. He is in serious pain and is getting no medication to ease the pain because they are waiting for Cape Town specialist yet they are delaying that process. This is frustrating because this is a serious and deadly disease yet its disappointing that a private hospital can be this nonchalant
53 replies
61 months ago
Sandile Mhlanga
Great service! Sandile took me through the important points of the policy that will benefit me and clarified the query I had from the previous consultant. He gave me a better alternative to chose from and has committed to assist should I have further enquiry and check up on customer satisfaction! 10/10
53 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
2 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)