My claim for a Cell after 2 years still not refunded

I informed my then Portfolio Manager on the 28.December 2019 that my Cell phone Samsung Galaxy S7 edge had fallen in to the water during a manicure session on the 18 of December 2019, an official claim had been send to Marsh in January 2020, This is now over 2 years ago and I still struggle to get paid although the cell was listed on my insurance policy Oct.2017 and for whatever reason changed from a S7 to a J7 and all the details and no’s were forwarded to Marsh with the claim are still the same. The fact, that Marsh had split they admin and moved it to Discovery may have caused a problem with their admin side, but why making their problem my problem. I have been following up with ANNA MABENA, LEBOGANG NDABA, BILLY THABANE, DAVID MICKLEWOOD and many others, but nobody could be bothered in taking action. I have learned that in fact no claim was lodged with the actual Insurance Company. Communication and feedback had generally be very slow or non-existence but since the split there is nothing at all. Phoning them is a challenge as no one ever answers there phone. I am a client of Marsh Africa for +/- 20 Years and cannot believe the drop in service and communication.