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Active since May 2024
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3 reviews9 months ago
PATHETIC AND ***********
We purchased our Polo Vivo from Hoopers in 2023 brand new we where desperately and the sales Person assist us. I took my car in to have checked out because the Airbag light was not going off so I took it to Hoopers in Durban (Town) to have checked out. I made mentioned to the Service advisor that every time it rains water gets into the car and collects on the driver side floor only it was around March 2025 that I took the car in and there had been many days where the rain was quite heavy, so this ment that the water would take a long time to dry off leaving the car smelling really damp and sometimes unbearable. The "Service Manager" advised me that they checked the car and noticed that my oil filter was not a VW part and so for that reason my warranty could be canceled.....so I advised him that after my last 45000km service with VW I then took my car to Car Service City due to the extremely high prices from VW....car service city is an RMI approved repair center and used Approved parts to service my car. The Service Manager then instructed me that I am not allowed to used NONE VW parts when servicing my car to which I thought that very strange, I did my research and found that in fact I am allowed to take my car to any RMI approved worship for any repairs or service and the RMI approved worship used Approved parts in order to remain an RMI approved service provider. So the Hoopers Service Manager thought that I dont know anything about cars and warranties and made the statement that due to your warranty "potential" being null and void that i would have to pay for any work carried out to find out where this leak is coming from....and I said WOW!!! You got all that was just a oil filter....lol I said to the Service Manager please wait for me at your workshop when I'm going to pick my car up and I would like to speak to you....30 minutes go buy and I get a call from this "Service/worship manager" that he was wrong in the statement he made to me and he apologizes for it.....so when I went to pick my car up the Service advisor said to me that I will need to rebook the car in and it will take 2 weeks to find the problem so I said that's find please get me a loan vehicle in the mean time as I use my car for work and being a sales rep I cannot be without a car for 2 weeks so TUMI the advisor said she doesn't have any car to loan to me at this moment I will need to call in back by the end of the month as all her cars are out with other customers and she should have a car available for me in a months time this was from April to now 11 July 2025 I have not gotten a good enough response...I have send messages on their WhatsApp line I've sent videos off what's happening after we have rain and to date no contact nothing has been done. I have bee. Extremely calm and patient and I didn't not want to get onto this platform but weather it helps or not I dont know but this is where I am at right now and this is Pathetic service from an *********** SERVICE/WORKSHOP MANAGER to Staff that report to him also dont know any better.
0 replies
17 months ago
POOR ATTITUDE and SERVICE
It's the first and last time I Deal with anything Broker from. MARSH. Promised so much when signing up and then it's always my job to contact them to find out about my policy and why payment has not been made. I had cover from March of 2024 to Setpember 2024 all I asked Robin from MARSH what please can my debit order date be changed from the 26th to the last day of the month then all **** hits the fan. Then when I asked for my premiums to be paid back to me Robin Says I enjoyed cover from March to September so there is no refunds. Lol 😆 wow fantastic. Keep the Money Robin.
56 replies
23 months ago
MISINFORMATION, POOR SERVICE
I signed up with Motor happy and this is my 3rd month with them. When signing up I was told the there needs to be 4 successful payments then only will I be covered. I asked the advisor due to the high mileage I do will I be covered if I reach my 15000km interval in three month? She advised yes and I asked are you sire that I will be covered she says yes I'm sure it will be fine. This is the reason why I approved the sign up based on her response. My car is a 2023 model I bought it brand new and due to the mileage I do my Service plan with VW was finished that's 45 000km in just under 1 year so this mean that every 3 months I had been taking my car for a service and when I signed up with Motor Happy is was based on the fact that I would be covered for my next service which is 60 000km. Now when I call Motor happy to book my car in they tell me that I'm not cover and they need 4 payments to go out. I asked for the call recording a week ago and still have not been issue with the call recording. I will be canceling my plan and I would like all my premiums to be paid back to me as soon as possible.
106 replies
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