Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MotorHappy delivers a strongly positive sales and onboarding experience, with consultants consistently praised for friendliness, patience, and product knowledge. Staff Professionalism (4.2) and Sales & Purchase Experience (3.9) are clear strengths. However, Communication & Aftercare (2.5) reveals a significant gap between the positive initial sales interaction and the frustrating post-sale support experience, where unresolved queries and ignored complaints recur as pain points.
Top Strengths:
- •Staff Professionalism & Conduct: Consultants are consistently described as friendly, patient, and knowledgeable. Customers frequently name specific agents like Siyabonga, Sipho, Zimasa, and Nhlanhla as standout performers who explain products clearly.
Replied to 87% of negative reviews
Typically takes less than 8 hours 22 min to reply
TrustIndex
7.4
Score
Ranking
#19
in Automotive
Avg Reply
0.1
Hours
NPS Score
42
Recommended: Likely
Replied to 87% of negative reviews
Typically takes less than 8 hours 22 min to reply
May '25 - Apr '26
Recent reviews (221)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Friendly service
Friendly a smile in his voice service. I like how he answered al my questions without sounding irritating
1 reviews | Active since Jan 2020
Friendly service
Friendly a smile in his voice service. I like how he answered al my questions without sounding irritating
1 reviews | Active since Jan 2020
****mers
Good evening I'm not Happy with service of MotorHappy because they asked me send proof of insurance and I sent it. few days later they said it's in valid I called to fons out how and I told it's fine but today I got another email saying tjey are penalties for not submitting the proof of insurance which I sent more than 4 times.
1 reviews | Active since Jan 2020
****mers
Good evening I'm not Happy with service of MotorHappy because they asked me send proof of insurance and I sent it. few days later they said it's in valid I called to fons out how and I told it's fine but today I got another email saying tjey are penalties for not submitting the proof of insurance which I sent more than 4 times.