HW
Helen W
Active since Oct 2023
2
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0
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Reviews
2 reviews30 months ago
Marsh Insurance Brokers
Regretfully I found my dealings with MARSH Pty Ltd AFRICA regarding changing and then cancelling my vehicle insurance fraught with problems. They seem to have a high turnover of client executives, my first contact left without handing over my file and I ended up paying insurance to two companies. When I contacted them, the Manager apologised profusely and assured me it was an oversight and assisted me with obtaining a refund. Months pass and then, on my annual renewal, I received a new private client executive from MARSH who assured me I was her one stop shop for all my vehicle claims or queries. Less than a month after speaking with her I sold my vehicle and sent her an email to cancel my policy with the insurer. She didn't reply so as it was near the end of the month, I phoned her the next day to check that she had received my email. She confirmed she had and that she would notify the insurers of the cancellation. Needless to say, she never did and my account was debited for insurance of a vehicle I no longer owned. I have given up with Marsh and gone direct to the insurers, Discovery Insure, who immediately assisted me and corrected my status along with refunding me the premium owed. MARSH might be able to get a good deal but it’s not worth the hassle. Sorry Marsh Pty. Ltd. you only have yourselves to blame for a bad review. Either your interview process is weak or, you expect too much from your executive, don’t train them properly or have poor employee management.
0 replies
30 months ago
Discovery Insure - Cancellation & Billing
Having been let down by my insurance broker MARSH, with regards to cancelling my vehicle insurance with Discovery Vitality Drive, I decided to call Discovery and see to it myself as I was owed one month premium. I was transferred to the Retentions department and my call was picked up by the very personable and helpful Shamaine Naidoo. From the start she was genuinely sympathetic, responsive and helpful and before long my policy was cancelled and I had a reference number for the refund I was due to receive. Thank you, Shamaine, you made me realise that expertise, excellence and professionalism is not completely a thing consigned to the past.
131 replies
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