Complain

Morning my name is Lazarus chauke, i'm writing on behalf of my sister Merriam letta chauke, who joined this funeral parlor in 2017 which she never skipped a single payment until we lost our mother and Uncle same week, fortunately within the family some of us we insured them in our policies, we agreed to us mine to burry our mother, my sister went to claim to her funeral parlor and submitted our mother's death certificate cause she passed away on the 14th of September 2025, according to their policy when they dont burry they pay an amount of R2000.00 for the deceased. unfortunately the money is not paid until today, there's an old lady whose name is Magdeline ramokone her contact is 0791817692 she's responsible for payments. we've been calling her ever since, she keeps on telling us the money will be paid today, the next day the same thing, she's requested the documents for the second member of the family who also died so that she could enjoy playing games with us..we tried calling her with different numbers cause after receiving your calls and lying she stop picking up your calls. Please help us. My contact details : 0733575787 lazarusmafika6@gmail.com