Sad and bad experience

Hallo Peter On the evening 18/08 we sadly lost our dad due to a heart attack. We had a terrible experience with Martins funerals in Table Veiw. The came to the house get my dad and took all necessary docks(ID,911 and Police report) with them. On the 20/08 we went to them to start with the funeral arrangements. We were met by Coleen who is the most rude,cold,insensitive and jugemental person. Firstly we were told that we can't do anything without a death certificate(wich I understand) When I asked why it a problem to get a death certificate, I was told " It's not my fault your father neglected his health. Your father should have seen a dockter 90 days before his passing " My dad was a healthy man. She didn't know my dad to say things like that! When I started crying out of anger, I was laughed at with a comment from her " AG shampies" Then after an argument she suddenly had a medical friend that could sign the death certificate. 3 days later the certificate was signed. However we only got it the end of the following week. When my mom desputed the quote apon paymet(Coleen added flowers to the quote that we did not want ad we had got someone els to do it) she was rude, told my mom to just pay the balance without the flowers. When I went to see her about the arrangements, she also asked personal questions like " what funeral cover does your dad have and with whom" I told her that he has a policy with Metropolitan. She then asked me for the policy details so that she can do the claim as she has good contacts at Metropolitan. And yes I did refused her the info. One everything was paid for, we had to follow up daily to find out when the cremation will happen. And at no surprise we got excuse apon excuse. " all cremation in Cape Town has been stopped due to polusion" My dads cremation was done on the 12/09 three weeks later. We had to phone Martins daily for an update. No updates from them at all. I hope that all people in Cape Town does not have to go through what we had to go through. No one has to see a love one off like this. The passing of a love one is sad enough to go through.