Maskscara South Africa
Claimed Business
Maskscara South Africa
Claimed Business
38 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Maskscara South Africa delivers an overwhelmingly positive customer experience anchored by exceptional staff friendliness, deep product knowledge, and high-quality nail and beauty products. Customers frequently praise individual employees by name for their patience, helpfulness, and professionalism across multiple store locations. The product range, including gel polishes, base gels, and training courses, earns strong loyalty. However, recurring negative feedback highlights frustrating return and warranty processes, with customers citing poor communication, refusal of returns on faulty items, and being required to cover courier costs for defective products.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
326h 8mReply Time
77 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 32 hours 17 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
326h 8m
NPS Score
77
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 32 hours 17 min
Review Distribution
4.6|38 Reviews
May '25 - Apr '26
5(86.1%)
4(2.8%)
3(0%)
2(0%)
1(11.1%)
5(86.1%)
4(2.8%)
3(0%)
2(0%)
1(11.1%)
Frequently Asked Questions About Maskscara South Africa
Based on recent customer reviews, Maskscara South Africa delivers an overwhelmingly positive customer experience anchored by exceptional staff friendliness, deep product knowledge, and high-quality nail and beauty products. Customers frequently praise individual employees by name for their patience, helpfulness, and professionalism across multiple store locations. The product range, including gel polishes, base gels, and training courses, earns strong loyalty. However, recurring negative feedback highlights frustrating return and warranty processes, with customers citing poor communication, refusal of returns on faulty items, and being required to cover courier costs for defective products.
Maskscara South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 32 hours 17 min. Hellopeter has tracked Maskscara South Africa across 139 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
S
cD
charmaine D
1 reviews | Active since Jan 2020
21 Feb 2026, 08:57
Fantastic Customer s...
Fantastic Customer service personnel, excellent product knowledge you received the utmost personal attention, Store is extremely neat and professionally laid out
Helpful (0)
|Replies (0)cD
charmaine D
1 reviews | Active since Jan 2020
21 Feb 2026, 08:57
Fantastic Customer s...
Fantastic Customer service personnel, excellent product knowledge you received the utmost personal attention, Store is extremely neat and professionally laid out
0
Replies (0)AJ
Annastashia J
1 reviews | Active since Jan 2020
18 Feb 2026, 10:08
The absolute best supplier in the business! Amazing quality products
The absolute best supplier in the business! Amazing quality products. Excellent customer service. I am a self taught nail tech, and whenever I have a question on products, services, how-to, The Maskcara Team is always ready and willing to assist. I would give it ten stars if I could! In Maskcara I trust!
Helpful (0)
|Replies (0)AJ
Annastashia J
1 reviews | Active since Jan 2020
18 Feb 2026, 10:08
The absolute best supplier in the business! Amazing quality products
The absolute best supplier in the business! Amazing quality products. Excellent customer service. I am a self taught nail tech, and whenever I have a question on products, services, how-to, The Maskcara Team is always ready and willing to assist. I would give it ten stars if I could! In Maskcara I trust!
0
Replies (0)S
G
R
Ryan
1 reviews | Active since Jan 2020
19 Dec 2025, 13:47
Please Masacara SA L...
Please Masacara SA Lisa and Carina are the most hardworking employees i have ever seen in my life of work, please make sure they get paid double as they are representing Mascara at its best 💯💯💯
Helpful (0)
|Replies (0)DK
Danja K
1 reviews | Active since Jan 2020
18 Nov 2025, 05:05
Maskara tanks on support
Despite requesting to return an item, Maskara has refused to let me do so. Funny as they say they have a return policy ? Clients shop with their feet so if I have to find my own courier pins when your courier doesnt supply it, and your managers dont call back as promised, and you dont allow me to return a faulty product ... jokes on you. I wont support you ! There are plenty of other options with a better attitude towards their paying clients.
Helpful (0)
|Replies (0)DK
Danja K
1 reviews | Active since Jan 2020
18 Nov 2025, 05:05
Maskara tanks on support
Despite requesting to return an item, Maskara has refused to let me do so. Funny as they say they have a return policy ? Clients shop with their feet so if I have to find my own courier pins when your courier doesnt supply it, and your managers dont call back as promised, and you dont allow me to return a faulty product ... jokes on you. I wont support you ! There are plenty of other options with a better attitude towards their paying clients.
0
Replies (0)