MA
Masons Appliances
Claimed Business
MA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Masons Appliances
Masons Appliances has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Masons Appliances across 43 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Juliette L
1 reviews | Active since Jan 2020
11 Dec 2025, 06:27
DEFY top loader 8kg washing machine DTL165
DEFY top loader 8kg washing machine DTL165 I am a person who consults reviews, that's why I am writing this one. MASONS appliances & furniture in Benoni is quite simply the best ! I did business with their other store for at least 20 years, and this time tried the Benoni branch. Same experience.....best price, quick delivery, wonderful staff !
Helpful (0)
|Replies (0)JL
Juliette L
1 reviews | Active since Jan 2020
11 Dec 2025, 06:27
DEFY top loader 8kg washing machine DTL165
DEFY top loader 8kg washing machine DTL165 I am a person who consults reviews, that's why I am writing this one. MASONS appliances & furniture in Benoni is quite simply the best ! I did business with their other store for at least 20 years, and this time tried the Benoni branch. Same experience.....best price, quick delivery, wonderful staff !
0
Replies (0)GB
Gerhardus B
1 reviews | Active since Jan 2020
9 Jul 2025, 11:38
Under False pretend or *****
My last Masons experience was terrible. I had a long relationship with Masons for over 18 years, I've purchased from stoves, ovens to beds in the past. I went in to their shop and asked if they can match a price (18k) on a stand alone defy fridge and freezer. They informed me, both is discontinued, they out of stock and showed me the replacement fridge and freezer with display at a higher price. I did say its over my budget and was going with the company who had stock. They salesman then said let me confirm what the best price will be on the newer model. He said the owner said I can have it at 19k for the current set and I made the purchase. The next day they delivered the old set without the display, the ones that was out of stock and discontinued at R1000.00 more than what I could've got. I did give them 4 opportunities to rectify or come to a mutual agreement. They are only willing to refund R400 and dont care in losing a long-term client, I was blatantly ******* and misled by Masons, you can call it, under false pretend or whatever, I see it as blatantly lies and *****.
Helpful (0)
|Replies (0)GB
Gerhardus B
1 reviews | Active since Jan 2020
9 Jul 2025, 11:38
Under False pretend or *****
My last Masons experience was terrible. I had a long relationship with Masons for over 18 years, I've purchased from stoves, ovens to beds in the past. I went in to their shop and asked if they can match a price (18k) on a stand alone defy fridge and freezer. They informed me, both is discontinued, they out of stock and showed me the replacement fridge and freezer with display at a higher price. I did say its over my budget and was going with the company who had stock. They salesman then said let me confirm what the best price will be on the newer model. He said the owner said I can have it at 19k for the current set and I made the purchase. The next day they delivered the old set without the display, the ones that was out of stock and discontinued at R1000.00 more than what I could've got. I did give them 4 opportunities to rectify or come to a mutual agreement. They are only willing to refund R400 and dont care in losing a long-term client, I was blatantly ******* and misled by Masons, you can call it, under false pretend or whatever, I see it as blatantly lies and *****.
0
Replies (0)HN
Hope N
1 reviews | Active since Jan 2020
8 Jan 2025, 09:04
Great Service Received :)
I purchased the Candy 14KG Front loader washing machine online from them :) This review is for someone who is sceptical about the business and buying from them at first like I was - I want to tell you that I got great service, I am based in Mpumalanga, received my delivery in less than 5 working days!! Adnaan was in contact with me from day 1 and assured me that he would ensure that my appliance is delivered as soon as possible, and he kept his word for it. I am happy :)
Helpful (0)
|Replies (0)HN
Hope N
1 reviews | Active since Jan 2020
8 Jan 2025, 09:04
Great Service Received :)
I purchased the Candy 14KG Front loader washing machine online from them :) This review is for someone who is sceptical about the business and buying from them at first like I was - I want to tell you that I got great service, I am based in Mpumalanga, received my delivery in less than 5 working days!! Adnaan was in contact with me from day 1 and assured me that he would ensure that my appliance is delivered as soon as possible, and he kept his word for it. I am happy :)
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Replies (0)RS
NR
Nhlalala R
1 reviews | Active since Jan 2020
25 Jun 2024, 12:14
Exceptional service!
I ordered my fridge online at around 8:30am, and it was delivered before 1pm in Pretoria (Same day). I highly recommend Masons Appliances. I will definitely continue buying from them. Shaun was very helpful when I called to enquire about the warranty of the fridge.
Helpful (0)
|Replies (0)NR
Nhlalala R
1 reviews | Active since Jan 2020
25 Jun 2024, 12:14
Exceptional service!
I ordered my fridge online at around 8:30am, and it was delivered before 1pm in Pretoria (Same day). I highly recommend Masons Appliances. I will definitely continue buying from them. Shaun was very helpful when I called to enquire about the warranty of the fridge.
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Replies (0)DH
Dean H
1 reviews | Active since Jan 2020
16 May 2024, 02:15
Excellent Service
Thank you Masons for your excellent Service provided! Eddie has exceptional product knowledge and puts his customers needs first!! Eddie makes shopping at Masons very enjoyable!! I am so so impressed with my entire service experience!! My products were delivered professionally and with care!! Thank you Eddie and Masons
Helpful (0)
|Replies (0)DH
Dean H
1 reviews | Active since Jan 2020
16 May 2024, 02:15
Excellent Service
Thank you Masons for your excellent Service provided! Eddie has exceptional product knowledge and puts his customers needs first!! Eddie makes shopping at Masons very enjoyable!! I am so so impressed with my entire service experience!! My products were delivered professionally and with care!! Thank you Eddie and Masons
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Replies (0)EP
Esme P
1 reviews | Active since Jan 2020
19 Feb 2024, 13:42
Bad service after spending lots of mony
I write this review with a sad experience about a the service of Masons Appliance in Benoni. I have phone multiple time and sent e mails and still the service is bad. They keep on promise to call back but no luck and they got the money and now they don't care about the problem I have with the Whirlpool washing machine I bought from them, to be exact it was 6 Whirlpool machines and cash. One machine got a problem and Whirlpool settle it with Masons and send me an sms that Masons must replace the machine. Now the sorry of my life with Masons to get to exchange the washing machine. I am willing to courier the broken machine to them and they don't want to do the same service to me.
Helpful (0)
|Replies (0)EP
Esme P
1 reviews | Active since Jan 2020
19 Feb 2024, 13:42
Bad service after spending lots of mony
I write this review with a sad experience about a the service of Masons Appliance in Benoni. I have phone multiple time and sent e mails and still the service is bad. They keep on promise to call back but no luck and they got the money and now they don't care about the problem I have with the Whirlpool washing machine I bought from them, to be exact it was 6 Whirlpool machines and cash. One machine got a problem and Whirlpool settle it with Masons and send me an sms that Masons must replace the machine. Now the sorry of my life with Masons to get to exchange the washing machine. I am willing to courier the broken machine to them and they don't want to do the same service to me.
0
Replies (0)KK
Karen K
1 reviews | Active since Jan 2020
3 Jan 2024, 08:04
Bad After Service
Their after service is just terrible !! Great untill they have your money and then they say not my problem . Have had a washing machine for over a month that I can't use . I finally found LG repairs and set up the appointment . Masons kept telling me they would call and they didn't beaus they never set up a valid appointment with LG SRAY AWAY
Helpful (0)
|Replies (0)KK
Karen K
1 reviews | Active since Jan 2020
3 Jan 2024, 08:04
Bad After Service
Their after service is just terrible !! Great untill they have your money and then they say not my problem . Have had a washing machine for over a month that I can't use . I finally found LG repairs and set up the appointment . Masons kept telling me they would call and they didn't beaus they never set up a valid appointment with LG SRAY AWAY
0
Replies (0)