UNDELIVERED ORDER - SEEMS LIKE A HOAX

The lowest review star I can give is 1, there should be a NO STAR option. I placed an order on the 4th of June, and received an email that I would receive my parcel between the 30th of June and the 1st of July. I followed up, with NO response, after a few attempts, I got a very 'passive-aggressive' response. Now, it seems either the WhatsApp contact has been deactivated or I have been blocked from contacting them. I have followed up via e-mail with no response. Tried phoning, with no success. I truly feel this company is a Hoax. Don't order from them until they have proven themselves. It seems their primary advertising approach is using TikTok. There the comments section is deactivated (I wanted to see if anyone else is experiencing the same). The main contact person is Stacey Mackenzie