Poor service

The services received is very POOR!!!!! -I asked for the car roadworth certificate, they've been making empty promises -On the 2nd day I received the car, I had a puncher I sent the car to them to fix but they refused to repair however on the warranty it says the ties are included. - I was provided with a spare key that isn't working when I'm asking for another one they keep saying they will provide me and it's been weeks now. - The car doesn't have the tailboard.