Master Cool

Time wasters! Be Warned!

Please be warned, these people are a bunch of ****s. My fridge broke beginning of September, I found this company on google and decided to give them a call. They came out a few days later and I was quite impressed with that but then it was all down hill. They said that me element needs replacing and they will order it, it will be there the next week. I called 2 weeks later as I had heard nothing from them and was told that they were sent the in correct part and that they had to send my original part with to the suppliers in order to get the correct part. I was then told 2 weeks, I phone a couple of weeks later and was told, no now there is a delay and it will take another 5 weeks to arrive. All this time I have stayed patient, accepting the fact that it is going to take a while. So I left it for over a month and called again, this time being told it is only arriving first week in December. I then started getting frustrated and I told Heleen that I am not getting very frustrated as it has been close to 3 months, but I still stayed positive and believed them. Today I called and spoke with Heleen, firstly again being given another story that they have been promised by their supplier that it will only be arriving next week, she continued to giggle while telling me this. I then got upset because not only have I waited over 3 months without a fridge, racking up unnecessary expenses waiting on broken promises but now this lady is laughing like it is some sort of joke. I asked for George (I assume her husband) to call me, he is the owner of this establishment. He called me extremely aggressive and kept blaming the "supplier" (I have no idea why people would use useless suppliers if this is the service they deliver), to which I addressed my frustration at this 3 month wait, he then continued to say that they supplier said they only delivering in February and did I not get the screenshot from Heleen. I have to this day not received a call, or whatsapp or email with any update, I always have to phone to be given obvious lies and **** promises. So I then continued to tell him that she laughed on the phone and I dont think this is funny, he kept cutting me off while I am trying to say anything and extremely aggressive. He then used her anxiety as an excuse for her giggles, I too am a sufferer of anxiety yet speak to people with respect and definitely do not laugh as serious matters, if this is the case that she can not control herself then she should not be put in a position to deal with clients any way. He then started screaming over the phone saying I must take my business elsewhere, to which I told him I will then do that and that I want my part in order to go somewhere else, he then yelled back that my part is lying there and I must come fetch it...now you will see earlier in this review where I mentioned they told me that the part was send to the supplier, so how is my part there if it was sent to the supplier??? Another lie??? Makes me wonder if my fridge part was ever ordered or if they just like stringing people along with broken promises. Also in my one call to Heleen she told me that as soon as they receive the part they will fix my washing machine and bring it back to me.... Uuuum, it is not a washing maching, it is a fridge and its not with them its at my house!!! So they dont even know what belongs to who! Please save yourself alot of time and wasted money, go somewhere else where you get what is promised and dont have to suffer with rude people and the lies they tell!