Master Movers **** their customers with hidden charges

I decided to use Master Movers to move my furniture from a 2nd floor apartment in Lonehill to a 3rd floor apartment Magaliessig in November - which I decscibed in my RQF. The movers could easily move the couch, but the managed by using rope. Upon arrival in Magaliessig, they agin struggles to move my couch, to wich they advised that they can return with proper hoisting equipment. Master Movers sent me storage (2 months) and hoisting invoices, which i paid. When I was making arrangemets for the delivery, Master Movers then sends me another invoice for delivery. When I question this charge, they tell me that they have to charge that is how they do businnes. When I explained to them that it is their staff that struggled to complete their duties and insisted on leaving, they then sent me another hoisting invoice of R3162.50. I had already paid 8211.00 (initial moving invoice), 287,50 X 2 for storage and R977 for hoisting, yet Master Movers wants to add an additional amounts that should not be there.