Master Movers
Verified Business
|4.4|17 Reviews (last 12 months)|Responds in 12h 39m
Master Movers
Verified Business
|4.4
17 Reviews (last 12 months)
Responds in 12h 39m
AI Review Summary
Based on recent customer reviews, Master Movers is widely praised for delivering professional, efficient, and friendly relocation services across South Africa. Customers consistently mention attentive coordinators such as Carla, Paul, and Jade, alongside crews that handle furniture with care and reduce the stress of moving. A recurring theme is smooth packing, prompt arrival, and helpful unpacking at the destination. However, a notable thread of dissatisfaction surfaces around unexpected additional charges, disputed hoisting and redelivery fees, damaged or missing items after long-term storage, and dismissive responses when complaints are raised.
Performance(last 12 months):
Trustindex Rating
6.4Ranked In Transportation & Logistics
#18Reply Time
12h 39mNPS Score
33Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 2h 15m
TrustIndex
6.4
Â
Ranking
#18
in Transportation & Logistics
Reply Time
12h 39m
Â
NPS Score
33
Recommended: Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 2h 15m
Review Distribution
4.4|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
Janice
1 reviews | Active since Jan 2020
21 May 2026, 16:00
Master Movers sent a sterling team of men to facilitate our home move
Master Movers sent a sterling team of men to facilitate our home move. The team arrived well ahead of the time frame. You couldn't wish for a more caring, thoughtful and supportive group of men. They were wizards at moving our heavy furniture and with such willingness - nothing was too much trouble. Thank you Master Movers... you have made our move seamless and stress-free. We highly recommend this company. Out of the five transport companies we called on for quotes for our move, not only was Master Movers the first to respond, their rate was also well within our budget. We can only sing this companies virtues and assure them if our gratitude 🙏 Janice and Greg Botes.
Helpful (0)
|Replies (0)J
Janice
1 reviews | Active since Jan 2020
21 May 2026, 16:00
Master Movers sent a sterling team of men to facilitate our home move
Master Movers sent a sterling team of men to facilitate our home move. The team arrived well ahead of the time frame. You couldn't wish for a more caring, thoughtful and supportive group of men. They were wizards at moving our heavy furniture and with such willingness - nothing was too much trouble. Thank you Master Movers... you have made our move seamless and stress-free. We highly recommend this company. Out of the five transport companies we called on for quotes for our move, not only was Master Movers the first to respond, their rate was also well within our budget. We can only sing this companies virtues and assure them if our gratitude 🙏 Janice and Greg Botes.
0
Replies (0)MJ
Mthuthuzeli J
1 reviews | Active since Jan 2020
23 Mar 2026, 08:26
Master Movers **** their customers with hidden charges
I decided to use Master Movers to move my furniture from a 2nd floor apartment in Lonehill to a 3rd floor apartment Magaliessig in November - which I decscibed in my RQF. The movers could easily move the couch, but the managed by using rope. Upon arrival in Magaliessig, they agin struggles to move my couch, to wich they advised that they can return with proper hoisting equipment. Master Movers sent me storage (2 months) and hoisting invoices, which i paid. When I was making arrangemets for the delivery, Master Movers then sends me another invoice for delivery. When I question this charge, they tell me that they have to charge that is how they do businnes. When I explained to them that it is their staff that struggled to complete their duties and insisted on leaving, they then sent me another hoisting invoice of R3162.50. I had already paid 8211.00 (initial moving invoice), 287,50 X 2 for storage and R977 for hoisting, yet Master Movers wants to add an additional amounts that should not be there.
Helpful (0)
|Replies (0)MJ
Mthuthuzeli J
1 reviews | Active since Jan 2020
23 Mar 2026, 08:26
Master Movers **** their customers with hidden charges
I decided to use Master Movers to move my furniture from a 2nd floor apartment in Lonehill to a 3rd floor apartment Magaliessig in November - which I decscibed in my RQF. The movers could easily move the couch, but the managed by using rope. Upon arrival in Magaliessig, they agin struggles to move my couch, to wich they advised that they can return with proper hoisting equipment. Master Movers sent me storage (2 months) and hoisting invoices, which i paid. When I was making arrangemets for the delivery, Master Movers then sends me another invoice for delivery. When I question this charge, they tell me that they have to charge that is how they do businnes. When I explained to them that it is their staff that struggled to complete their duties and insisted on leaving, they then sent me another hoisting invoice of R3162.50. I had already paid 8211.00 (initial moving invoice), 287,50 X 2 for storage and R977 for hoisting, yet Master Movers wants to add an additional amounts that should not be there.
0
Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
5 Mar 2026, 15:07
Top-notch service
I wish there were more stars to give Master Movers! I was extremely stressed about how I would move my furniture and appliances to Durban, but Master Movers came to my rescue. Carla supported me throughout the entire process, from providing quotes to ensuring that both the collection and delivery went smoothly. She kept me informed and made the whole experience much less stressful. The collection team was also excellent—professional, efficient, and very friendly. If I ever find myself missing home in Johannesburg and decide to move back, I will definitely use Master Movers again. Highly recommended!
Helpful (0)
|Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
5 Mar 2026, 15:07
Top-notch service
I wish there were more stars to give Master Movers! I was extremely stressed about how I would move my furniture and appliances to Durban, but Master Movers came to my rescue. Carla supported me throughout the entire process, from providing quotes to ensuring that both the collection and delivery went smoothly. She kept me informed and made the whole experience much less stressful. The collection team was also excellent—professional, efficient, and very friendly. If I ever find myself missing home in Johannesburg and decide to move back, I will definitely use Master Movers again. Highly recommended!
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Replies (0)MS
FK
Faith K
1 reviews | Active since Jan 2020
5 Feb 2026, 06:27
A smooth and stress free moving experience
I was genuinely pleased by the high level of professionalism shown by the team at Master Movers. Fidelis and Paul, with whom I dealt directly, were a pleasure to work with, and the removal crew handled my furniture with great care and respect. The entire experience was smooth and reassuring. I would happily recommend Master Movers and will definitely use their services again in the future.
Helpful (0)
|Replies (0)FK
Faith K
1 reviews | Active since Jan 2020
5 Feb 2026, 06:27
A smooth and stress free moving experience
I was genuinely pleased by the high level of professionalism shown by the team at Master Movers. Fidelis and Paul, with whom I dealt directly, were a pleasure to work with, and the removal crew handled my furniture with great care and respect. The entire experience was smooth and reassuring. I would happily recommend Master Movers and will definitely use their services again in the future.
0
Replies (0)VC
VERNA C
1 reviews | Active since Jan 2020
5 Feb 2026, 05:17
Great Job, Master Movers.
Thank you, Paul for your efficient services. Bernard and his crew did a great job. They were punctual, professional and friendly. Thank you for making my experience as stress free as possible.
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