Master Movers
3.9|355 reviews
Responds in 8 hours 40 min
SS
Stuart S
1 reviews | Active since Member
15 Dec 2025, 18:32
Shocking Service and Poor Management
Incredibly poor service and accountability from management and owners. Take absolutely no responsibility for damages. Never return calls or emails. I would not use Master Movers for a house move
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Replies (53)Master Movers's replyOfficial
16 Dec 2025, 06:51Good day Stuart. This matter is currently subject to an active insurance assessment involving third-party insurers and assessors. As such, no final determination or outcome has been reached.
We note that conclusions regarding accountability and service quality are being published publicly while the formal process remains ongoing. This is regrettable, as it bypasses the agreed resolution framework and does not reflect the current factual status of the matter.
Master Movers remains committed to concluding the process professionally and in accordance with the insurer’s requirements. We will not engage in speculative or premature characterisations while the matter is still under review.
— Master Movers Management
We note that conclusions regarding accountability and service quality are being published publicly while the formal process remains ongoing. This is regrettable, as it bypasses the agreed resolution framework and does not reflect the current factual status of the matter.
Master Movers remains committed to concluding the process professionally and in accordance with the insurer’s requirements. We will not engage in speculative or premature characterisations while the matter is still under review.
— Master Movers Management
Best regards,
Master Movers's reply16 Dec 2025, 06:51
Official
Good day Stuart. This matter is currently subject to an active insurance assessment involving third-party insurers and assessors. As such, no final determination or outcome has been reached.
We note that conclusions regarding accountability and service quality are being published publicly while the formal process remains ongoing. This is regrettable, as it bypasses the agreed resolution framework and does not reflect the current factual status of the matter.
Master Movers remains committed to concluding the process professionally and in accordance with the insurer’s requirements. We will not engage in speculative or premature characterisations while the matter is still under review.
— Master Movers Management
We note that conclusions regarding accountability and service quality are being published publicly while the formal process remains ongoing. This is regrettable, as it bypasses the agreed resolution framework and does not reflect the current factual status of the matter.
Master Movers remains committed to concluding the process professionally and in accordance with the insurer’s requirements. We will not engage in speculative or premature characterisations while the matter is still under review.
— Master Movers Management
Best regards,