Matric College
3.5|147 reviews
GP
Georgina P
1 reviews | Active since Member
26 Jan 2026, 21:59
Poor service/ misleading employees
The don't give an option for no stars. The service from whoever I spoke to is **********. I was misled, pressured and now I will be ******. I queried about completing my matric, I was told that its a once-off special offer if I register on the call, which I did. I was told that my books will be given to Clicks and will have to go and collect them. I was told that the learning material will be sent after the first payment was made. The link they gave to register for my exams was not even working, when i called for help no one assisted me. They even told me that my previous reports can be sent through a month before writing, which I was now told that's untrue. I was told that there would not be any cancelation fee but now that I want to cancel i was told that there was a fee. I reached out on the whatsapp line and got a reply 4 days later. I never even receive any books or notification to collect but I am paying a fee.
This company is utter ****!!
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Replies (56)Matric College's replyOfficial
28 Jan 2026, 13:17 Thank you for bringing this to our attention. We’re sorry to hear how frustrating this experience has been and understand how overwhelming this must feel when you’re trying to move forward with your studies. We have escalated your concerns to a senior member of our team, who will be in contact with you directly to discuss the matter and provide clarity. To assist us in doing so, we kindly ask that you share your student number with us (via private message), as we are currently unable to locate your details on our student records using the information available on this platform. We appreciate you taking the time to raise your concerns and allowing us the opportunity to address them directly. Our aim is to ensure that you receive clear information and appropriate support.
Best regards,
Matric College's reply28 Jan 2026, 13:17
Official
Thank you for bringing this to our attention. We’re sorry to hear how frustrating this experience has been and understand how overwhelming this must feel when you’re trying to move forward with your studies. We have escalated your concerns to a senior member of our team, who will be in contact with you directly to discuss the matter and provide clarity. To assist us in doing so, we kindly ask that you share your student number with us (via private message), as we are currently unable to locate your details on our student records using the information available on this platform. We appreciate you taking the time to raise your concerns and allowing us the opportunity to address them directly. Our aim is to ensure that you receive clear information and appropriate support.
Best regards,