AVOID MATTRESS MEDI AT ALL COST - NO AFTER SALE SERVICE!

We bought a mattress from Mattress Medi Sasolburg some years ago. Quite impressed also with the 20yr warranty (but don't let that fool you - there is no warranty/guarantee). The mattress started to sag in the sleeping area and after inspection by Mattress Medi, they confirmed that the foam needs replacing. I had to pay R1300 to have this done. After a few excuses for not being able to pick it up, it was collected on 25 Oct 22, to be taken to the factory for the work to be done. I was quite impressed that the mattress was returned again the afternoon, BUT there is no marked improvement on the sleeping area. On follow-up on what work had been done, I was told that they overhauled the whole mattress - well I cannot see what had been done! Also requesting to get detail of work done from Jo-Anne (Sasolburg branch), she just ignored me. Interesting that on the "Tax CR/note" it was written "Complaint" for R1300. So please do not report defects on your current Mattress Medi product - they will charge you R1300 for complaining about it! I am still waiting for feed-back - not even a factory report on work done. CONCLUSION: PLEASE AVOID MATRESS MEDI when looking for a mattress. The sale will be smooth, but after sales service = Nil!