Don't order and pay for a MAX MOUTHGUARD online!

While Max Mouthguards offer a great product, it is nearly IMPOSSIBLE to actually GET one if you ordered (and paid a small fortune) online! It's been nearly 2 months, and after a number of e-mails and phone calls, I still haven't received ANY assistance from Max Mouthguards to get a fitting done, nor any response to requesting a refund (requested a month ago). The dentists is my area are also unaware of the so-called "vouchers" (received when you pay and order online), and want to get paid directly.... after paying nearly R2000 to Max Mouthguards online!!! Meantime my daughter is playing without a mouthguard. While e-mails are ignored by Max Mouthguards, phoning them is also a problem (if you happen to get through), because the line is always extremely bad (faint & blurry); add to that somebody with a heavy accent on the other end, and you cannot really make out anything that is being said. I will be taking this matter to the small claims court if this non-action continues for much longer. VERY disappointed and angry. DON'T ORDER AND PAY FOR A MAX MOUTHGUARD ONLINE!!!!! That system just doesn't work!!!