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Maybelline
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Dee P
1 reviews | Active since Jan 2020
10 Feb 2026, 07:17
Maybelline is a *******. Defective packaging products
The last 3 fit me powders I bought, resulted in being broken. The first time I assumed it was me. Then it happened again after a weeks of using it last year so I ended up getting rid of two compacts that were half way used. This year it happened once again and I emailed Maybelline. I got a credit / exchange for ONE. Now they are ignoring me about the other compact event tho I sent them the info! Is money falling from the sky ??? The customer service agent has totally disregarded me even after we spoke and she asked me to send her the 2nd email
Helpful (0)
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Dee P
1 reviews | Active since Jan 2020
10 Feb 2026, 07:17
Maybelline is a *******. Defective packaging products
The last 3 fit me powders I bought, resulted in being broken. The first time I assumed it was me. Then it happened again after a weeks of using it last year so I ended up getting rid of two compacts that were half way used. This year it happened once again and I emailed Maybelline. I got a credit / exchange for ONE. Now they are ignoring me about the other compact event tho I sent them the info! Is money falling from the sky ??? The customer service agent has totally disregarded me even after we spoke and she asked me to send her the 2nd email
0
Replies (0)P
Puleng
1 reviews | Active since Jan 2020
13 Nov 2025, 16:11
Maybelline superstar lipstick
I bought a Maybelline superstar Matte Ink lipstick on the 11/11/2025 This is not the first time I bought the product, and it was what they advertised it to be. Now this new lipstick with a different or a new look is not a superstar. I could taste the lipstick when I was eating 😭 which is simply unacceptable. I need a refund on this product I am so disappointed 😞
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Puleng
1 reviews | Active since Jan 2020
13 Nov 2025, 16:11
Maybelline superstar lipstick
I bought a Maybelline superstar Matte Ink lipstick on the 11/11/2025 This is not the first time I bought the product, and it was what they advertised it to be. Now this new lipstick with a different or a new look is not a superstar. I could taste the lipstick when I was eating 😭 which is simply unacceptable. I need a refund on this product I am so disappointed 😞
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Replies (0)NQ
Ntsoaki Q
1 reviews | Active since Jan 2020
6 Nov 2025, 12:43
BAD FOUNDATION
I have being usingmaybelline superstay 24hr for the past 25 years and extremely disapointed with the new product no full cover at all can we please get our old super stay....Change is good i guess was a wrong turn ..why fix whats not broken..Eyeliner doesnt stay long as well.. What is happening do you have new supplier please go back to the only supplier.. your customers are suffering espcialy me..I dont know what to use anymore..
Helpful (0)
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Ntsoaki Q
1 reviews | Active since Jan 2020
6 Nov 2025, 12:43
BAD FOUNDATION
I have being usingmaybelline superstay 24hr for the past 25 years and extremely disapointed with the new product no full cover at all can we please get our old super stay....Change is good i guess was a wrong turn ..why fix whats not broken..Eyeliner doesnt stay long as well.. What is happening do you have new supplier please go back to the only supplier.. your customers are suffering espcialy me..I dont know what to use anymore..
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Replies (0)NB
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Anonymous
1 reviews | Active since Jan 2020
11 Jun 2024, 12:59
Excellent Product! So happy!
Over the past few months I have been on a search to find the best possible replacement for my high end foundation that I unfortunately cannot afford anymore and I have finally found it. Maybelline SuperStay Skin Tin is the WINNER! A Little goes a long way. Full coverage. Lighweight. Doesn't pill. Works beautifully with my moisturizers! Whoooooooohoooooooooo SuperStay Skin Tin for the WIN
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Jun 2024, 12:59
Excellent Product! So happy!
Over the past few months I have been on a search to find the best possible replacement for my high end foundation that I unfortunately cannot afford anymore and I have finally found it. Maybelline SuperStay Skin Tin is the WINNER! A Little goes a long way. Full coverage. Lighweight. Doesn't pill. Works beautifully with my moisturizers! Whoooooooohoooooooooo SuperStay Skin Tin for the WIN
0
Replies (0)JK
CM
Cassandra M
1 reviews | Active since Jan 2020
2 Jun 2023, 17:34
TOTAL dissapointment
I bought a eyeliner "Maybelline tattoo" and there is total dissapointment in this product... Firstly it looks as though it *****s up but still needs a sharpener...then the actual crayon just breaks as you sharpen it.., I am very disappointed and cannot believe the one time I try your product... I am fully dissapointed.
Helpful (0)
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Cassandra M
1 reviews | Active since Jan 2020
2 Jun 2023, 17:34
TOTAL dissapointment
I bought a eyeliner "Maybelline tattoo" and there is total dissapointment in this product... Firstly it looks as though it *****s up but still needs a sharpener...then the actual crayon just breaks as you sharpen it.., I am very disappointed and cannot believe the one time I try your product... I am fully dissapointed.
0
Replies (0)SR
Shanell R
1 reviews | Active since Jan 2020
21 Jun 2022, 15:56
False advertising
Maybelline had a promotion running with clicks in the beauty fair running from the 8 - 21 June 22, the promotion was to purchase any Maybelline products to the value of R275 and receive a gift box free which includes a Maybelline baby face primer and a Maybelline setting spray upon going to click Musgrave and phoning the pavilion click to check if they had stock I was told at both clicks Musgrave and pavilion that unfortunately Maybelline only send then 2 gift boxes and they are sold out, I asked if they would receive more since the promotion only ends on Tuesday 21st and i went to them on Saturday and they both told me no because Maybelline doesn't have stock and they are the only ones to send the stock and gift boxes both my sister and I wanted to purchase items to qualify for the free gift, I then went in the Maybelline website and sent them an email stating my frustration to give them an opportunity to let me know a way forward no reference was given to me on my email to them and no automatic email was sent to state my email was received and I will be contacted nothing, I feel why have a promotion running for 14 days only to send the store 2 gift boxes so you are misleading the customers into going to purchase your products but not allowing them to receive the gift that was promised this is very frustrating and misleading to consumers, i feel don't have promotions if you can not keep to the promise you make on your end don't let customer get excited to purchase your products knowing they going to receive a gift in return only to get there and they wasn't even sent enough stock to give to more than 2 customers....I also contacted the Chatsworth clicks which was out of stock as well so it wasn't only 1 store however the Chatsworth branch said they received 8 boxes which I also feel is still so few for a promotion running for 2 weeks guess only the customers that are lucky to purchase on the 1st day of the promotion will receive a gift and why give 2 stores only 2 boxes and another store 8.... really disappointed as I was purchasing to gift it to someone.... unfortunately there is no email address for them only a contact me on they website Maybelline.co.za
Helpful (0)
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Shanell R
1 reviews | Active since Jan 2020
21 Jun 2022, 15:56
False advertising
Maybelline had a promotion running with clicks in the beauty fair running from the 8 - 21 June 22, the promotion was to purchase any Maybelline products to the value of R275 and receive a gift box free which includes a Maybelline baby face primer and a Maybelline setting spray upon going to click Musgrave and phoning the pavilion click to check if they had stock I was told at both clicks Musgrave and pavilion that unfortunately Maybelline only send then 2 gift boxes and they are sold out, I asked if they would receive more since the promotion only ends on Tuesday 21st and i went to them on Saturday and they both told me no because Maybelline doesn't have stock and they are the only ones to send the stock and gift boxes both my sister and I wanted to purchase items to qualify for the free gift, I then went in the Maybelline website and sent them an email stating my frustration to give them an opportunity to let me know a way forward no reference was given to me on my email to them and no automatic email was sent to state my email was received and I will be contacted nothing, I feel why have a promotion running for 14 days only to send the store 2 gift boxes so you are misleading the customers into going to purchase your products but not allowing them to receive the gift that was promised this is very frustrating and misleading to consumers, i feel don't have promotions if you can not keep to the promise you make on your end don't let customer get excited to purchase your products knowing they going to receive a gift in return only to get there and they wasn't even sent enough stock to give to more than 2 customers....I also contacted the Chatsworth clicks which was out of stock as well so it wasn't only 1 store however the Chatsworth branch said they received 8 boxes which I also feel is still so few for a promotion running for 2 weeks guess only the customers that are lucky to purchase on the 1st day of the promotion will receive a gift and why give 2 stores only 2 boxes and another store 8.... really disappointed as I was purchasing to gift it to someone.... unfortunately there is no email address for them only a contact me on they website Maybelline.co.za
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Replies (0)