Bad customer service

Yesterday I went to the filling station shop to buy cigarettes, so I decided to use the ladies room b4 l purchased what I needed. Firstly there was no toilet paper in the toilets had to wait for couple minutes for them to organize one and when done went to pay for the cigarettes and still had to wait for while they were busy talking to each other as if there was no one in front of them. The service from shop is disgusting and poor.