1 reviews | Active since Member
Bought a used Ford Kuga 2.5T AWD Titanium from Mazda East rand on the 19th October 2021. From the beginning the cars idling was not smooth it had a rough idling sound sometimes sounding as if it is cutting. I raised this with the sales guy Daniel Moila during the test drive and i was informed it is how the turbo engine sound . 3 days after I collected the car the engine light was activated and i was informed i added the incorrect petrol 93 instead of 95 octane. We put in 95 and the engine light disappeared only to come back on the 29 October 2021
We took back the car to Mazda and they informed us after taking the car to Ford that the fuel regulator was faulty and will be replaced and we should not being any of the issues. So its clearly was not a the 93 petrol that could cause the fuel rgulator to go faulty
Six months later the car engine light is on - A noticeable lack of power - A significant drop in RPMs while accelerating for no apparent reason. My wife on the side of the road. I called Mazda to inform me that the issue that they told me would not reoccur has just occurred. They requested that i take the car to Ford.
It has been a really painful experience dealing with Mazda as they have washed their hands and dont take responsibility that the sold me a sub-standard car. Ford in Roodepoort has informed me that this is a coil pack problem and need to be replaced for 7000 rands.
Mazda is nowhere to be found i am left to deal with the car issues by myself for an issue that was already there at the time of the purchase.
All I am saying to anyone interested in buying a used car from Mazda East rand - Think very hard cause you will be left stranded without any form of help or accountability from this dealership. They claim to follow be part of the SUPER GROUP that puts the customer first and sell quality products by this has not been my experience.
I WILL NEVER EVER BUY OR EVEN RECOMMEND THAT ANYONE DEAL WITH THESE GUYS. THEY ARE A BIG RIP OFF.
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