MF
Mazda Fourways
Unclaimed Business
MF
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mazda Fourways
Mazda Fourways has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Mazda Fourways across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lerato M
1 reviews | Active since Jan 2020
3 Oct 2025, 16:07
Mazda Heartbreaking Service. Racial or not???
Disgusted is putting it mildly. I have never ever experienced service that is this horrific, to a point where I wonder if it could be a racial thing Until about two months ago, I was being sent from pillar to post by this dealership because of brake pads that they just couldn't get right, now, stupid me, figured arrg let's give it another chance, with a more serious problem mind you, and considering that they are literally 5 minutes away from my house, to my surprise, they did it again, without a care in the world, to a point where the person that seemed to be a manger of sort, literally stood there, watched me complain and walked away, then locked himself in his office. It is very disheartening that a dealership would keep one's car from 7am to 5pm, without updating the customer and then when I call, the second time, im informed that someone made a decision that they would keep my car in the workshop, no contact made, no consent granted, NOTHING. What i experienced today, was result disheartening
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
3 Oct 2025, 16:07
Mazda Heartbreaking Service. Racial or not???
Disgusted is putting it mildly. I have never ever experienced service that is this horrific, to a point where I wonder if it could be a racial thing Until about two months ago, I was being sent from pillar to post by this dealership because of brake pads that they just couldn't get right, now, stupid me, figured arrg let's give it another chance, with a more serious problem mind you, and considering that they are literally 5 minutes away from my house, to my surprise, they did it again, without a care in the world, to a point where the person that seemed to be a manger of sort, literally stood there, watched me complain and walked away, then locked himself in his office. It is very disheartening that a dealership would keep one's car from 7am to 5pm, without updating the customer and then when I call, the second time, im informed that someone made a decision that they would keep my car in the workshop, no contact made, no consent granted, NOTHING. What i experienced today, was result disheartening
0
Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
19 Jul 2025, 04:29
Bad customer service
The customer service is horrible. I am glad I am not buying from them. These ratings here on hellopeter are accurate. Stay away!
Helpful (0)
|Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
19 Jul 2025, 04:29
Bad customer service
The customer service is horrible. I am glad I am not buying from them. These ratings here on hellopeter are accurate. Stay away!
0
Replies (0)NT
Natalie T
1 reviews | Active since Jan 2020
9 Jul 2025, 06:33
Service department useless
Very expensive and terrible customer service. Don't answer their phone for days on end, don't respond to website bookings. You phone in the day before to arrange a shuttle and specifically ask what time and they say anytime. And then find out there are only 2 shuttles at very specific times. Absolutely useless. Great car just don't use this service centre
Helpful (0)
|Replies (0)NT
Natalie T
1 reviews | Active since Jan 2020
9 Jul 2025, 06:33
Service department useless
Very expensive and terrible customer service. Don't answer their phone for days on end, don't respond to website bookings. You phone in the day before to arrange a shuttle and specifically ask what time and they say anytime. And then find out there are only 2 shuttles at very specific times. Absolutely useless. Great car just don't use this service centre
0
Replies (0)NM
DS
Dewald S
1 reviews | Active since Jan 2020
11 Aug 2024, 08:58
Bad sales
Phoned the sales person on friday morning, telling him I will be coming to test drive the vehicle. When I got there, car remote and car battery flat. Car was parked all the way at the back and not even clean. Could not do test drive. Could not even open boot. Sales person didn't really care.
Helpful (0)
|Replies (0)DS
Dewald S
1 reviews | Active since Jan 2020
11 Aug 2024, 08:58
Bad sales
Phoned the sales person on friday morning, telling him I will be coming to test drive the vehicle. When I got there, car remote and car battery flat. Car was parked all the way at the back and not even clean. Could not do test drive. Could not even open boot. Sales person didn't really care.
0
Replies (0)JK
Jarred K
1 reviews | Active since Jan 2020
26 Apr 2024, 06:53
DEFECTIVE VEHICLE, UNETHGICAL PRACTICE & A DONT CARE ATTITUDE
IF I COULD RATE IT 0 I WOULD Honestly the worst service I have ever received. When you Complain it ends up pointless, as the Salesman, Workshop manager and GM himself does not take your complaints seriously. 1. car sold with defects 2. takes car back to repair 3 weeks. hands back car with only half issues fixed and now new additional issues 3. struggle to get feedback over 3 weeks 4. while car is with Hatfield for repairs staff use car for private use, not knowing i can see it on LIVE GPS 5. car returned with plastic covers not put back laying loose in car, service book now missing never put back. 6. wrongs size spare wheel on car on day of purchase, workshop manager argues and claims different size wheel makes no difference. 7. email & speak with GM day after collecting car that still has defects after "repairs " and now new issues. then for the next 2 days doesn't bother to get back to me. ZERO ACCOUNTABILITY OR EVEN AN APOLOGY FOR BEYOND POOR SERVICE. unless you're a famous Radio presenter Darren Scott Purchasing a vehicle from Hatfield you do not receive any decent service PATHETIC!!! I Am EMBARRESED I BOUGHT FROM HATFIELD
Helpful (0)
|Replies (0)JK
Jarred K
1 reviews | Active since Jan 2020
26 Apr 2024, 06:53
DEFECTIVE VEHICLE, UNETHGICAL PRACTICE & A DONT CARE ATTITUDE
IF I COULD RATE IT 0 I WOULD Honestly the worst service I have ever received. When you Complain it ends up pointless, as the Salesman, Workshop manager and GM himself does not take your complaints seriously. 1. car sold with defects 2. takes car back to repair 3 weeks. hands back car with only half issues fixed and now new additional issues 3. struggle to get feedback over 3 weeks 4. while car is with Hatfield for repairs staff use car for private use, not knowing i can see it on LIVE GPS 5. car returned with plastic covers not put back laying loose in car, service book now missing never put back. 6. wrongs size spare wheel on car on day of purchase, workshop manager argues and claims different size wheel makes no difference. 7. email & speak with GM day after collecting car that still has defects after "repairs " and now new issues. then for the next 2 days doesn't bother to get back to me. ZERO ACCOUNTABILITY OR EVEN AN APOLOGY FOR BEYOND POOR SERVICE. unless you're a famous Radio presenter Darren Scott Purchasing a vehicle from Hatfield you do not receive any decent service PATHETIC!!! I Am EMBARRESED I BOUGHT FROM HATFIELD
0
Replies (0)BM
Betsie M
1 reviews | Active since Jan 2020
26 Mar 2024, 07:57
RATED #1 IN SERVICE IS A ***** ! STAY AWAY ! THEY SELL CARS WITH FULL SERVICE HISTORY, AND WHEN THE CAR BREAKES BECAUSE OF SERVICES THAT WAS NOT DONE BUT STAMPED - THEY COULDNT CARE LESS
We bought a used car at Mazda Fourways Hatfield Motor Group. And the after service is the worst - we can now understand all the bad 1-star reviews as we experienced it ourselves - stay away! We bought a Ford Kuga ST-Line, drove it for 13 days, until the whole engine broke, they falsely sell vehicles with full-service history, but it came out that the cambelt service was never done - but stamped in the service book. ***** So, the cambelt broke, all the valves collided and bended. the cylinder head got damage, camshaft got damage cylinder walls, and pistons got severe damage, Please note that this is a lady's car - and I travel far for work and unsafe areas. The salesperson, the Dealer Principle, as well as the manager will say everything to keep you "happy" and quiet, make a lot of promises, until its go time, then they literally just give a damn about you. As soon as the car broke down, we contacted Shivar our salesperson (after only having the car for 13 days) then at first nobody offered a courtesy car, I did ask my insurance, but because the vehicle was not booked in at a panel beater, we couldn't get the insurance to assist with a car. As after a week, I had to ask Shivar if they as the dealership can make a plan as obviously we need a replacement car, we had to go all the way to them, Shivar gave us the replacement vehicle, and told us we can talk outside, when we got there, he said he doesn't want to say it out loud, and he knows about the consumer act, but if I at any point feel, I don't want the vehicle anymore, there is a way for them to change or cancel the current contract, and that he will surely sort me out with another vehicle, of the same value. PROMISE NO 1- saying that they will take the car back, and I will have a car of my choice with peace of mind. In that same conversation I told Shivar, if it is only the cambelt that needs to be replaced, we are more than happy to keep the car, but if any internal engine damage is detected, and as soon as the engine needs to be opened, we will no longer want the vehicle, where Shivar agreed that if the engine is opened the car will never be the same again. and told us if that is the case, we don't have to worry - he will sort us out with another car. PROMISE NO 2 Also we asked to let us know about what is happening with the Kuga, and if the engine is opened, and nobody gave us any sort of update, and after getting no proper feedback, we went to see what is the current situation, where we witnessed the whole engine stripped on a parts table, and they were waiting for engineering to open the engine, then after no feedback as we said - the vehicle, will never be the same, we contacted Willie the Dealer Principle to tell him about the situation as we were not sure he is aware about it, he then assured that it won’t be a problem, PROMISE NO 3, and that he understand why we don’t have full trust in the vehicle anymore, and that they can only assist us as soon as the Kuga is back at Mazda, but we can send him the cars that we want so long in the place of the Kuga, for the same or lesser price, and that he will start the process so long, PROMISE NO 4, we told him that we are going to lose points on credit score, where he rep**** and said, no but we will settle the Kuga, and the contract will change so there won’t be any more credit applications to loose points. He also said that he will even make sure, we get the instalment back, that will be going off. PROMISE NO 5. We told Willie and Shivar we are interested in the workshop demo Suzuki Eeco, and a red kia Picanto which will result in the same or lesser amount as the Ford Kuga R340000. Shivar then contacted Betsie and said that him and Willie decided they want to give us trustworthy cars, for peace of mind, and will give us a new Eeco, for 178000 and a new swift for 164000, at cost - to put us in the same situation (instalment), PROMISE NO 6. Shivar later confirmed this on a voice note to assure us that we will either be in the same instalment, or a better one. Then Betsie talked to Willie when we heard that the Price difference was R4000 in total of the new deal resulting in R8500 instalment. Please note the value was R340000 and we gave a R100000 deposit - how can your installment be R8500 on a financed amount of R240000? He told her that we must take the whole loss, as it is not their problem, it is business. How unprofessional is this? We have to take a loss for a vehicle they sold us with dishonesty and "full-service history" when it was confirmed that the broke because of the service not being done, but it was stamped. I would not recommend anyone to use this dealership - they are dishonest, make promises they never plan to keep, and are unprofessional! Their "rated #1 in service" is a *****.
Helpful (0)
|Replies (0)BM
Betsie M
1 reviews | Active since Jan 2020
26 Mar 2024, 07:57
RATED #1 IN SERVICE IS A ***** ! STAY AWAY ! THEY SELL CARS WITH FULL SERVICE HISTORY, AND WHEN THE CAR BREAKES BECAUSE OF SERVICES THAT WAS NOT DONE BUT STAMPED - THEY COULDNT CARE LESS
We bought a used car at Mazda Fourways Hatfield Motor Group. And the after service is the worst - we can now understand all the bad 1-star reviews as we experienced it ourselves - stay away! We bought a Ford Kuga ST-Line, drove it for 13 days, until the whole engine broke, they falsely sell vehicles with full-service history, but it came out that the cambelt service was never done - but stamped in the service book. ***** So, the cambelt broke, all the valves collided and bended. the cylinder head got damage, camshaft got damage cylinder walls, and pistons got severe damage, Please note that this is a lady's car - and I travel far for work and unsafe areas. The salesperson, the Dealer Principle, as well as the manager will say everything to keep you "happy" and quiet, make a lot of promises, until its go time, then they literally just give a damn about you. As soon as the car broke down, we contacted Shivar our salesperson (after only having the car for 13 days) then at first nobody offered a courtesy car, I did ask my insurance, but because the vehicle was not booked in at a panel beater, we couldn't get the insurance to assist with a car. As after a week, I had to ask Shivar if they as the dealership can make a plan as obviously we need a replacement car, we had to go all the way to them, Shivar gave us the replacement vehicle, and told us we can talk outside, when we got there, he said he doesn't want to say it out loud, and he knows about the consumer act, but if I at any point feel, I don't want the vehicle anymore, there is a way for them to change or cancel the current contract, and that he will surely sort me out with another vehicle, of the same value. PROMISE NO 1- saying that they will take the car back, and I will have a car of my choice with peace of mind. In that same conversation I told Shivar, if it is only the cambelt that needs to be replaced, we are more than happy to keep the car, but if any internal engine damage is detected, and as soon as the engine needs to be opened, we will no longer want the vehicle, where Shivar agreed that if the engine is opened the car will never be the same again. and told us if that is the case, we don't have to worry - he will sort us out with another car. PROMISE NO 2 Also we asked to let us know about what is happening with the Kuga, and if the engine is opened, and nobody gave us any sort of update, and after getting no proper feedback, we went to see what is the current situation, where we witnessed the whole engine stripped on a parts table, and they were waiting for engineering to open the engine, then after no feedback as we said - the vehicle, will never be the same, we contacted Willie the Dealer Principle to tell him about the situation as we were not sure he is aware about it, he then assured that it won’t be a problem, PROMISE NO 3, and that he understand why we don’t have full trust in the vehicle anymore, and that they can only assist us as soon as the Kuga is back at Mazda, but we can send him the cars that we want so long in the place of the Kuga, for the same or lesser price, and that he will start the process so long, PROMISE NO 4, we told him that we are going to lose points on credit score, where he rep**** and said, no but we will settle the Kuga, and the contract will change so there won’t be any more credit applications to loose points. He also said that he will even make sure, we get the instalment back, that will be going off. PROMISE NO 5. We told Willie and Shivar we are interested in the workshop demo Suzuki Eeco, and a red kia Picanto which will result in the same or lesser amount as the Ford Kuga R340000. Shivar then contacted Betsie and said that him and Willie decided they want to give us trustworthy cars, for peace of mind, and will give us a new Eeco, for 178000 and a new swift for 164000, at cost - to put us in the same situation (instalment), PROMISE NO 6. Shivar later confirmed this on a voice note to assure us that we will either be in the same instalment, or a better one. Then Betsie talked to Willie when we heard that the Price difference was R4000 in total of the new deal resulting in R8500 instalment. Please note the value was R340000 and we gave a R100000 deposit - how can your installment be R8500 on a financed amount of R240000? He told her that we must take the whole loss, as it is not their problem, it is business. How unprofessional is this? We have to take a loss for a vehicle they sold us with dishonesty and "full-service history" when it was confirmed that the broke because of the service not being done, but it was stamped. I would not recommend anyone to use this dealership - they are dishonest, make promises they never plan to keep, and are unprofessional! Their "rated #1 in service" is a *****.
0
Replies (0)A