Bad service and after sales support, lack of communication, poor workmanship

As a recent customer of MB / MD Construction, I must express my extreme disappointment with both their service and their after-sales support. Initially, we contacted MB/ MD Construction to install a Jojo tank. However, our experience quickly turned sour due to several issues.

Firstly, the installation of the Jojo tank was done with incomplete materials, i.e concealer, covering wiring and more .Moreover, communication from their end severely lacking.

On the day they were scheduled to return to rectify the incomplete installation, they failed to show up without any prior notice due to a broken car which does not justify the complete lack of communication, leaving us feeling disregarded and disrespected as customers.

To make matters worse, we discovered a leakage shortly after the installation. Despite reporting the issue and being assured that they would be addressed, MB / MD Construction failed to follow through. Promises of a Thursday, 28 March visit went unfulfilled, with no apologies or explanations provided.

Overall, our experience with MB / MD Construction has been incredibly disappointing. Their shoddy workmanship, poor communication, and failure to honor commitments have left us dissatisfied and frustrated. I cannot in good conscience recommend MB Construction to others, and I urge potential customers to exercise caution when engaging their services.

To date, we have not received our warranty which I explicitly said they should sent through once the job is completed.

REMIND ME AGAIN TO NEVER SUPPORT BLACK BUSINESS

Disappointed customer in Midrand