A Frustrating Experience with MB Transport

I recently had the unfortunate experience of traveling with MB Transport from South Africa to Zimbabwe, and I must say it was a journey riddled with disappointment. Upon arriving at Mandebvu station in Ngundu, the conductor refused to assist in retrieving my luggage from the trailer. Instead, he asked my companions to help, which was the first red flag. Among my belongings was a precious blanket, which, to my dismay, was nowhere to be found.

The trailer was packed, and the search took an unbearably long time. Despite our efforts, the conductor, known as Mbava, insisted that we had to leave and promised to bring whatever was left in the bus on their return the next day. This promise, however, turned out to be empty.

The next day, when I called him, he continuously delayed, saying they would depart the following day. This continued until he eventually claimed he had gone for a funeral. It was beyond frustrating. The lack of accountability and the blatant disregard for customer service was astonishing.

Thankfully, a gentleman in South Africa made efforts to ensure I received another parcel, but the blanket was never recovered. The entire ordeal was distressing, and I would strongly advise anyone considering using MB Transport to think twice. Their service is unreliable, unprofessional, and frankly, not worth the hassle. I won’t be using them again, and I wouldn’t recommend them to anyone.