DM
Donald M
Active since Aug 2024
2
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Reviews
2 reviews1 month ago
Very unprofessional service from Swiss Bus Express.
I would like to raise a complaint regarding the treatment I experienced while travelling on Swiss Express 07 from Harare to Midrand. I arrived at Roadport Harare around 12 noon and was not in a rush to depart. However, your staff wearing Swiss Bus Express uniforms encouraged and pressured me to quickly purchase a ticket because the bus was about to leave. I was directed to the ticket office, bought the ticket, and immediately boarded. At that moment I had a tablet that I needed to hand over to someone outside. I briefly gave it to the drivers to assist with the handover. Instead of helping in a professional manner, they threw the tablet out near the entrance and began shouting at me, stating that passengers are required to check in an hour before departure. This was extremely confusing and unfair because I had just been pressured by your own staff to buy the ticket and board the bus immediately. If the policy requires passengers to check in an hour before departure, customers should not be rushed to buy last-minute tickets and get on a bus that is already leaving. The tablet eventually had to be passed to the person about 200 meters from the Roadport exit. Waiting two minutes for a customer should not result in shouting or public embarrassment. What made the experience even worse was that I felt like I became the topic of discussion from Roadport all the way to Beatrice Toll Gate. That was humiliating and very uncomfortable for me as a paying customer. My concern is that your team needs better coordination and professionalism when dealing with passengers. Situations like this should be handled respectfully without shouting or embarrassing customers. Unfortunately, this experience has left a very negative impression, and it will likely be my first and last time using Swiss Bus Express. I hope the company takes this feedback seriously and improves the way customers are treated.
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20 months ago
A Frustrating Experience with MB Transport
I recently had the unfortunate experience of traveling with MB Transport from South Africa to Zimbabwe, and I must say it was a journey riddled with disappointment. Upon arriving at Mandebvu station in Ngundu, the conductor refused to assist in retrieving my luggage from the trailer. Instead, he asked my companions to help, which was the first red flag. Among my belongings was a precious blanket, which, to my dismay, was nowhere to be found. The trailer was packed, and the search took an unbearably long time. Despite our efforts, the conductor, known as Mbava, insisted that we had to leave and promised to bring whatever was left in the bus on their return the next day. This promise, however, turned out to be empty. The next day, when I called him, he continuously delayed, saying they would depart the following day. This continued until he eventually claimed he had gone for a funeral. It was beyond frustrating. The lack of accountability and the blatant disregard for customer service was astonishing. Thankfully, a gentleman in South Africa made efforts to ensure I received another parcel, but the blanket was never recovered. The entire ordeal was distressing, and I would strongly advise anyone considering using MB Transport to think twice. Their service is unreliable, unprofessional, and frankly, not worth the hassle. I won’t be using them again, and I wouldn’t recommend them to anyone.
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1 Star
2 (100%)