SE
Swiss Express buses
Unclaimed Business
SE
Swiss Express buses
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Swiss Express buses
Swiss Express buses has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Swiss Express buses across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Donald M
1 reviews | Active since Jan 2020
11 Mar 2026, 10:37
Very unprofessional service from Swiss Bus Express.
I would like to raise a complaint regarding the treatment I experienced while travelling on Swiss Express 07 from Harare to Midrand. I arrived at Roadport Harare around 12 noon and was not in a rush to depart. However, your staff wearing Swiss Bus Express uniforms encouraged and pressured me to quickly purchase a ticket because the bus was about to leave. I was directed to the ticket office, bought the ticket, and immediately boarded. At that moment I had a tablet that I needed to hand over to someone outside. I briefly gave it to the drivers to assist with the handover. Instead of helping in a professional manner, they threw the tablet out near the entrance and began shouting at me, stating that passengers are required to check in an hour before departure. This was extremely confusing and unfair because I had just been pressured by your own staff to buy the ticket and board the bus immediately. If the policy requires passengers to check in an hour before departure, customers should not be rushed to buy last-minute tickets and get on a bus that is already leaving. The tablet eventually had to be passed to the person about 200 meters from the Roadport exit. Waiting two minutes for a customer should not result in shouting or public embarrassment. What made the experience even worse was that I felt like I became the topic of discussion from Roadport all the way to Beatrice Toll Gate. That was humiliating and very uncomfortable for me as a paying customer. My concern is that your team needs better coordination and professionalism when dealing with passengers. Situations like this should be handled respectfully without shouting or embarrassing customers. Unfortunately, this experience has left a very negative impression, and it will likely be my first and last time using Swiss Bus Express. I hope the company takes this feedback seriously and improves the way customers are treated.
Helpful (0)
|Replies (0)DM
Donald M
1 reviews | Active since Jan 2020
11 Mar 2026, 10:37
Very unprofessional service from Swiss Bus Express.
I would like to raise a complaint regarding the treatment I experienced while travelling on Swiss Express 07 from Harare to Midrand. I arrived at Roadport Harare around 12 noon and was not in a rush to depart. However, your staff wearing Swiss Bus Express uniforms encouraged and pressured me to quickly purchase a ticket because the bus was about to leave. I was directed to the ticket office, bought the ticket, and immediately boarded. At that moment I had a tablet that I needed to hand over to someone outside. I briefly gave it to the drivers to assist with the handover. Instead of helping in a professional manner, they threw the tablet out near the entrance and began shouting at me, stating that passengers are required to check in an hour before departure. This was extremely confusing and unfair because I had just been pressured by your own staff to buy the ticket and board the bus immediately. If the policy requires passengers to check in an hour before departure, customers should not be rushed to buy last-minute tickets and get on a bus that is already leaving. The tablet eventually had to be passed to the person about 200 meters from the Roadport exit. Waiting two minutes for a customer should not result in shouting or public embarrassment. What made the experience even worse was that I felt like I became the topic of discussion from Roadport all the way to Beatrice Toll Gate. That was humiliating and very uncomfortable for me as a paying customer. My concern is that your team needs better coordination and professionalism when dealing with passengers. Situations like this should be handled respectfully without shouting or embarrassing customers. Unfortunately, this experience has left a very negative impression, and it will likely be my first and last time using Swiss Bus Express. I hope the company takes this feedback seriously and improves the way customers are treated.
0
Replies (0)SS
Sane S
1 reviews | Active since Jan 2020
16 Nov 2025, 01:06
Bust number 1 and 12 15th of November jhb to byo
Had the worst journey with them the driver stood in the middle of nowhere saying he got n instruction from the owner to wait for passengers coming with another bus, 54 lives waiting for 5 people because they got to the station late, how does that even work putting our lives in danger , a lot has been happening that that happens. This is not the swiss I know the ser vice has gone Down
Helpful (0)
|Replies (0)SS
Sane S
1 reviews | Active since Jan 2020
16 Nov 2025, 01:06
Bust number 1 and 12 15th of November jhb to byo
Had the worst journey with them the driver stood in the middle of nowhere saying he got n instruction from the owner to wait for passengers coming with another bus, 54 lives waiting for 5 people because they got to the station late, how does that even work putting our lives in danger , a lot has been happening that that happens. This is not the swiss I know the ser vice has gone Down
0
Replies (0)SM
SAKHILE M
1 reviews | Active since Jan 2020
17 Sept 2025, 08:44
Bad customer care and denying accountability
I had a terrible experience with their service. They damaged my luggage and denied any responsibility for it. On August 26, 2025, I took bus number 14 from Bulawayo, which was driven by Mbambo and Vundla. A staff member at their Bulawayo office, while loading luggage onto the bus, damaged my bag, leaving it with gaping holes and cracks, which forced me to throw it away. I informed the drivers as we were leaving. One driver said there was nothing they could do, while the other claimed they could not be held accountable for someone else's actions. When I tried to complain using their WhatsApp number in hopes of finding a resolution, they initially denied any knowledge of a staff member who was loading luggage in Bulawayo. However, after I mentioned that I had informed both drivers about the issue, they finally claimed that the manager of their Bulawayo office would call me. He never did, and eventually, they blocked me on WhatsApp.
Helpful (0)
|Replies (0)SM
SAKHILE M
1 reviews | Active since Jan 2020
17 Sept 2025, 08:44
Bad customer care and denying accountability
I had a terrible experience with their service. They damaged my luggage and denied any responsibility for it. On August 26, 2025, I took bus number 14 from Bulawayo, which was driven by Mbambo and Vundla. A staff member at their Bulawayo office, while loading luggage onto the bus, damaged my bag, leaving it with gaping holes and cracks, which forced me to throw it away. I informed the drivers as we were leaving. One driver said there was nothing they could do, while the other claimed they could not be held accountable for someone else's actions. When I tried to complain using their WhatsApp number in hopes of finding a resolution, they initially denied any knowledge of a staff member who was loading luggage in Bulawayo. However, after I mentioned that I had informed both drivers about the issue, they finally claimed that the manager of their Bulawayo office would call me. He never did, and eventually, they blocked me on WhatsApp.
0
Replies (0)PW
Patience W
1 reviews | Active since Jan 2020
25 Jun 2025, 11:42
Get no 11 off the road please!!!
I had the worst experience. Travelling with No 11 bus from Byo to Jhb . Please get it off the road. We had unprofessional bus drivers almost had an accident twice in the road . For some reason it got over booked and we spend almost an hour waiting for them to resolve the issue . I prefer Swiss for my trip but I never want to travel with no 11 as it has the most uncomfortable chairs and has no toilets . Please make it happen that we choose the buses ourselves as I’m speaking for everyone who has experienced that bus . We are not happy at all !!!!
Helpful (0)
|Replies (0)PW
Patience W
1 reviews | Active since Jan 2020
25 Jun 2025, 11:42
Get no 11 off the road please!!!
I had the worst experience. Travelling with No 11 bus from Byo to Jhb . Please get it off the road. We had unprofessional bus drivers almost had an accident twice in the road . For some reason it got over booked and we spend almost an hour waiting for them to resolve the issue . I prefer Swiss for my trip but I never want to travel with no 11 as it has the most uncomfortable chairs and has no toilets . Please make it happen that we choose the buses ourselves as I’m speaking for everyone who has experienced that bus . We are not happy at all !!!!
0
Replies (0)BM
Bec M
1 reviews | Active since Jan 2020
28 Jan 2025, 22:18
Over charged for luggage
I am not happy with the exploitation I experienced at the start of my journey. Today was my first time to travel from Johannesburg to Bulawayo by coach and that was used to my disadvantage. I made enquiry on booking about Luggage allowance and was informed that 20kg was free. However when I got to the station I was told all my luggage was chargeable at the cost of R350. When I queried that. A scale was brought and the total weight of all my luggage I was told was 38kg. I was then asked to pay R300. When I expressed dissatisfaction it was reduced to R350 then R200. I must say this is daylight *******, very unprofessional service and taking advantage of customers who are new to coach travel.
Helpful (0)
|Replies (0)BM
Bec M
1 reviews | Active since Jan 2020
28 Jan 2025, 22:18
Over charged for luggage
I am not happy with the exploitation I experienced at the start of my journey. Today was my first time to travel from Johannesburg to Bulawayo by coach and that was used to my disadvantage. I made enquiry on booking about Luggage allowance and was informed that 20kg was free. However when I got to the station I was told all my luggage was chargeable at the cost of R350. When I queried that. A scale was brought and the total weight of all my luggage I was told was 38kg. I was then asked to pay R300. When I expressed dissatisfaction it was reduced to R350 then R200. I must say this is daylight *******, very unprofessional service and taking advantage of customers who are new to coach travel.
0
Replies (0)BN
Bright N
1 reviews | Active since Jan 2020
9 Dec 2024, 17:09
Bad service and bad attitude from your drivers
Good day, I am writing to express my dissatisfaction with the service we received on our recent bus journey. My wife and I purchased two tickets at your Midrand office for a bus scheduled to leave at 5 PM. Upon arrival, we were informed that our intended bus would be used to replace another bus that was overheating. We were assured that we would be placed on another bus, but this did not happen. Instead, we were left waiting until around 9 PM when we were finally put on a Brocylan bus, which is a "chicken bus." The journey was extremely uncomfortable. To make matters worse, my wife, who is three months pregnant, began bleeding when we arrived home on Monday at 6 PM. This experience has been incredibly stressful and unacceptable. Is this really how you treat paying customers? We will be visiting you
Helpful (0)
|Replies (0)BN
Bright N
1 reviews | Active since Jan 2020
9 Dec 2024, 17:09
Bad service and bad attitude from your drivers
Good day, I am writing to express my dissatisfaction with the service we received on our recent bus journey. My wife and I purchased two tickets at your Midrand office for a bus scheduled to leave at 5 PM. Upon arrival, we were informed that our intended bus would be used to replace another bus that was overheating. We were assured that we would be placed on another bus, but this did not happen. Instead, we were left waiting until around 9 PM when we were finally put on a Brocylan bus, which is a "chicken bus." The journey was extremely uncomfortable. To make matters worse, my wife, who is three months pregnant, began bleeding when we arrived home on Monday at 6 PM. This experience has been incredibly stressful and unacceptable. Is this really how you treat paying customers? We will be visiting you
0
Replies (0)MM
Mpumelelo M
1 reviews | Active since Jan 2020
28 Aug 2024, 12:26
EXCELLENT SERVICE
Great service! Professional and friendly coach operators. My journey from Bulawayo to Johannesburg was flawless and coach operator Mr D Vundla was exceptional with his quirky jokes! Coaches are clean and comfortable
Helpful (0)
|Replies (0)MM
Mpumelelo M
1 reviews | Active since Jan 2020
28 Aug 2024, 12:26
EXCELLENT SERVICE
Great service! Professional and friendly coach operators. My journey from Bulawayo to Johannesburg was flawless and coach operator Mr D Vundla was exceptional with his quirky jokes! Coaches are clean and comfortable
0
Replies (0)MB
Malven B
1 reviews | Active since Jan 2020
21 Jun 2024, 15:08
Best of the Best
This is the Best service and Bus ever. I use this bus 19 June 2024 from Harare Roadport to Pretoria it's so comfortable and no any mistakes from the drivers.No struggle at the border at all really this is a flight not a bus.Welldone to the Swiss Team
Helpful (0)
|Replies (0)MB
Malven B
1 reviews | Active since Jan 2020
21 Jun 2024, 15:08
Best of the Best
This is the Best service and Bus ever. I use this bus 19 June 2024 from Harare Roadport to Pretoria it's so comfortable and no any mistakes from the drivers.No struggle at the border at all really this is a flight not a bus.Welldone to the Swiss Team
0
Replies (0)