Very unprofessional service from Swiss Bus Express.

I would like to raise a complaint regarding the treatment I experienced while travelling on Swiss Express 07 from Harare to Midrand.

I arrived at Roadport Harare around 12 noon and was not in a rush to depart. However, your staff wearing Swiss Bus Express uniforms encouraged and pressured me to quickly purchase a ticket because the bus was about to leave. I was directed to the ticket office, bought the ticket, and immediately boarded.

At that moment I had a tablet that I needed to hand over to someone outside. I briefly gave it to the drivers to assist with the handover. Instead of helping in a professional manner, they threw the tablet out near the entrance and began shouting at me, stating that passengers are required to check in an hour before departure.

This was extremely confusing and unfair because I had just been pressured by your own staff to buy the ticket and board the bus immediately. If the policy requires passengers to check in an hour before departure, customers should not be rushed to buy last-minute tickets and get on a bus that is already leaving.

The tablet eventually had to be passed to the person about 200 meters from the Roadport exit. Waiting two minutes for a customer should not result in shouting or public embarrassment.

What made the experience even worse was that I felt like I became the topic of discussion from Roadport all the way to Beatrice Toll Gate. That was humiliating and very uncomfortable for me as a paying customer.

My concern is that your team needs better coordination and professionalism when dealing with passengers. Situations like this should be handled respectfully without shouting or embarrassing customers.

Unfortunately, this experience has left a very negative impression, and it will likely be my first and last time using Swiss Bus Express.

I hope the company takes this feedback seriously and improves the way customers are treated.