PW
Patience W
Active since Oct 2022
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
do better Liberty for your future clients as well !!!
I am having a really hard time getting a response from Libert as well as my broker . We submitted a claim last year and it seems nothing is being done really . Scheme number 0030064548 , membership no M434981C. I have received countless emails and messages asking I confirm the dates correctly which I have countless of times the recent one was that my ID was not clear which I then resent a clear one but no response or update . Funny thing is that they sent an email 2 weeks back saying I should receive funds on the 9th of February but when I call the call centre they don’t seem to have processed anything . This is really the worst service because the company seems to be on a go slow when it is time to do a payout to their clients . So unfair really , please do better Liberty !!!! I will be calling again today can I have something done here please !!!!!
224 replies
10 months ago
Get no 11 off the road please!!!
I had the worst experience. Travelling with No 11 bus from Byo to Jhb . Please get it off the road. We had unprofessional bus drivers almost had an accident twice in the road . For some reason it got over booked and we spend almost an hour waiting for them to resolve the issue . I prefer Swiss for my trip but I never want to travel with no 11 as it has the most uncomfortable chairs and has no toilets . Please make it happen that we choose the buses ourselves as I’m speaking for everyone who has experienced that bus . We are not happy at all !!!!
0 replies
28 months ago
I want my refund
I bought goods worth over 600 rand and returned them the same day because of a misunderstanding. I was given a refund receipt and was advised I will get my money in 7 days it has been more that 3 weeks I have not received anything . It is the Northgate store and they are not picking up my calls????? Terrible
0 replies
29 months ago
Vuma please help me !!!!!!!
Hi , worst experience ever. I migrated from a different isp to vuma last week due to moving houses. I received a confirmation email and sms to say that an installation will be done on the 5th of Dec and mind you I’m someone who works from home everyday. On Tuesday they pulled a no show on me and I got a call from a technician at night to say they coming on the 6th in the afternoon. No one came again and also no update . I then communicated with Afrihost to check what is happening they also do not know and have been escalating. They then advised there was a booking made for the 7th at 8am . Today it’s the 7th and after 8 no one came . I have been calling your number 010 900 3359 for 3 days and I’m being tossed around as no one is willing to help me. I have spent more than a 1000 rand buying data to use and buying airtime to call you guys . I still do not have my internet and no one is helping me in anyways . “ Hi Patience, the new Migrate In for your Fibre Relocation has been actioned and well keep you updated on the progress of your order, [VC-281123-597792] Vuma Aerial] will be in touch regarding installation of your line. Afrihost” received on Tuesday 28nov “” Thank you for allowing me to check into your account >> Ticket ISP-1413024 is assigned to a techie - VUMA only schedules appointments with the homeowner - however i had advised them as per your below request to arrive around 8h00am "I need to make sure the guys are coming through this time around at8am today" this one is from yesterday
71 replies
36 months ago
I’m done for good this time, worst ever isp
Here we go again. I had my 5G cancelled in feb because of bad service, bad connection and also my router had broken and you guys did not bother attending to that with a replacement or repair. I received a confirmation of the cancellation Hi Patience , Thank you for contacting rain Hope you are well As per your request for the cancellation of your 5G service , your service is scheduled for cancellation is done successfully it will be cancel on 28th February 2023. As per rain policy cancellation are done at the end of the month. Cheers rain South Africa Reference Number: 6318827—— right.I have a 4g which I got after and which I also want to cancel immediately as I never want to deal with your nonsense anymore. I received a notification on the 2nd May that 1028 Rand has been debited from my FNB. Can you explain how the hell am I owing you that much . You have failed countless time to deliver . I need my refund asap. I have no desire in deal with rain ever in my life . Call me or respond here asap 0735046876.
636 replies
39 months ago
Rain the worst ISP ever .
If i could give it a 0 i would. Rain is the worst there is out there. On Wednesday last week i called rain and advised them that their 5G router wanst working. They said a ticket will be open and will escalate. No one has contacted me about the issue since then. I work from home and it has been horror dealing with their so called 5G that is honestly the worst in my area. To actually try and get a quick solution since i need to get some work done. I order a 4G sim card and it was delivered through MR D. I went online to RICA the SIM. Used my account since im already a customer with them. On the update it mentioned the process will be done after an hour. I checked after 5 hours it was still the same. I then called them again and they told me since i used my initial account The passport i had used had expired and the one i had presented now is new and needed to updated in the system. Fine i sent all the requiremnts via email and i was advised it has been escalated i should wait mx 24 hrs. I did . Friday i tried calling and the agent had no idea what i was talking about she said i should restart the rica process. but they when i attempted that ofcourse it didnt allow me because the sim has already been paid for 499 AND alreday in process for RICA. Called again and the next agent also had no idea. I have been sending emails and DM's on FB but nothing is being done at all. Its going round in circles and no one is willing to help. I feel scammed by RAIN and they are so quick to take your money. This is affecting my work ., my day , my mental state. I am currently using my mobile sim card on a ****le to do all this . I am even missing calls because the only sim i have im using for work. THE WORST ISP EVER.
1105 replies
42 months ago
Bad service
I would give it 0 stars if possible. I signed up with Home-Connect under the impression that it will be a month to month subscription. No contract was signed and I then got my router . Everything was fine until I started having connection issues. I went 3 days without internet and had to call and message several times until it was resolved. With the loadshedding we have in SA I would have thought the server offered (celerity) will have a back up and none of this was disclosed. I went on and bought ups as I wfh and to my disappointment the server isn’t backed up for the area and I shared this information with one of. The agents and was advised to contact celerity. Celerity advised this will be organized soon. I have made a decision to go with lte as this will assist me during loadshedding seeing that the plan I was given had no back up. I sent them a message to advise them of a cancellation with a 1 month”s notice as they already charged me for Nov.. I was advised there will be a recovery fee to be paid and this was never disclosed before. If ever you want to sign up with these guys make sure you ask all the right questions because they will make you commit to something and when you cancel the plan you the mood will certainly change.I refuse to pay for a recovery fee when they have not delivered on their side. I would have stuck with them if their server had a back up. But will not lose my job over a fibre network. That’s unacceptable.acc no WENPOO1
133 replies
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