SAKHILE M

Bad customer care and denying accountability

I had a terrible experience with their service. They damaged my luggage and denied any responsibility for it. On August 26, 2025, I took bus number 14 from Bulawayo, which was driven by Mbambo and Vundla. A staff member at their Bulawayo office, while loading luggage onto the bus, damaged my bag, leaving it with gaping holes and cracks, which forced me to throw it away. I informed the drivers as we were leaving. One driver said there was nothing they could do, while the other claimed they could not be held accountable for someone else's actions. When I tried to complain using their WhatsApp number in hopes of finding a resolution, they initially denied any knowledge of a staff member who was loading luggage in Bulawayo. However, after I mentioned that I had informed both drivers about the issue, they finally claimed that the manager of their Bulawayo office would call me. He never did, and eventually, they blocked me on WhatsApp.