Get no 11 off the road please!!!

I had the worst experience. Travelling with No 11 bus from Byo to Jhb . Please get it off the road. We had unprofessional bus drivers almost had an accident twice in the road . For some reason it got over booked and we spend almost an hour waiting for them to resolve the issue . I prefer Swiss for my trip but I never want to travel with no 11 as it has the most uncomfortable chairs and has no toilets . Please make it happen that we choose the buses ourselves as I’m speaking for everyone who has experienced that bus . We are not happy at all !!!!