MT
MC Thompson
Unclaimed Business
MT
MC Thompson
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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eL
eugene L
1 reviews | Active since Jan 2020
22 Oct 2020, 07:01
bad product(old vinyl)
I bought the vinyl in may and have to buy multiple colours of the product. Thus I ONLY use products when needed. on the product is no sell by date or manufacture date. MC Thomson service is disappointing and feedback is none exciting. i informed the sales person that I will be at the store on Saturday to exchange my role of vinyl. I was helped by sales woman that was very professional. She showed the supervisor on the day the issue with the old vinyl. A white old man that’s the supervisor was disrespectful. The sales person showed him the old vinyl, he gave me a reason for the old vinyl and when I challenge him on what he was saying he just walked away whiles I spoke to him. This is there reply: "Sorry to hear that you had a bad experience. I wish I was here to help you better. I apologies for the late reply as well, we are unfortunately sort staff in the front desk. When we can back from lockdown I was told to only help customers that comes in the shop so emails and calls I can’t take. Apologies for the inconvenience if you should buy here again I will attend ASAP." THEY DID NOT EXCHANGE OLD VINYL.
Helpful (0)
|Replies (0)eL
eugene L
1 reviews | Active since Jan 2020
22 Oct 2020, 07:01
bad product(old vinyl)
I bought the vinyl in may and have to buy multiple colours of the product. Thus I ONLY use products when needed. on the product is no sell by date or manufacture date. MC Thomson service is disappointing and feedback is none exciting. i informed the sales person that I will be at the store on Saturday to exchange my role of vinyl. I was helped by sales woman that was very professional. She showed the supervisor on the day the issue with the old vinyl. A white old man that’s the supervisor was disrespectful. The sales person showed him the old vinyl, he gave me a reason for the old vinyl and when I challenge him on what he was saying he just walked away whiles I spoke to him. This is there reply: "Sorry to hear that you had a bad experience. I wish I was here to help you better. I apologies for the late reply as well, we are unfortunately sort staff in the front desk. When we can back from lockdown I was told to only help customers that comes in the shop so emails and calls I can’t take. Apologies for the inconvenience if you should buy here again I will attend ASAP." THEY DID NOT EXCHANGE OLD VINYL.
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