Incompetence

I took my wife's car in to look at the gear box as it is dropping revs and power in 3rd gear. They also needed to look at the window mechanism as it broke and made a noise and scratched the smash and grab on the window.

They called me in to come test drive the car with the mechanic as he said the diagnostic machine isn't picking up any faults. I came in and we took the car for a drive and Happy the mechanic agreed with me that there was something wrong with the gearbox. He said he would let the gearbox specialist know about it. Fast forward to today, I phoned them and he said there's absolutely nothing wrong with the gearbox as they cant find anything on the diagnostics and i need to come fetch the car. It feels like they are trying to wait out the maintenance plan so it becomes my problem.

Coming back to the window, they fixed the problem in the door but refuse to fix the scratches on the glass. To me as I understand it any damage caused should also be fixed under warranty. It has been extremely unprofessional, especially the lying. Never in my life will I buy another VW again.